Resolved after 2 hours 7 minutes, affecting Global Cellular Data Network and SMS over cellular - Device Terminated and 1 more, on November 18, 2025.
EE has identified the root cause of the connectivity issue and has deployed a fix on their side. We’re already seeing devices successfully registering and data/SMS traffic beginning to flow through EE again. Our team will continue to monitor network performance closely to ensure stability fully returns. We’ll share further updates if anything changes.
Affected components
Update timeline
- investigating Nov 18, 2025, 01:06 PM UTC
We’re currently aware of an issue affecting connectivity on EE. Devices attempting to roam on EE may be unable to register and could experience unstable data or SMS service. This fault appears to be isolated to EE only — all other UK networks are operating normally and should be used when possible. Our network partners are actively investigating, and we’ll share updates as soon as we have more information.
- monitoring Nov 18, 2025, 02:09 PM UTC
EE has identified the root cause of the connectivity issue and has deployed a fix on their side. We’re already seeing devices successfully registering and data/SMS traffic beginning to flow through EE again. Our team will continue to monitor network performance closely to ensure stability fully returns. We’ll share further updates if anything changes.
- resolved Nov 18, 2025, 03:13 PM UTC
We got confirmation that the issue has been resolved
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