Resolved after 5 hours 46 minutes, affecting Global Cellular Data Network and SMS over cellular - Device Terminated and 1 more, on December 4, 2025.
We had a brief 10 minute outage impacting some G3 sims. The issue should be resolved and our metrics are showing recovery. We'll keep monitoring connectivity.
Affected components
Update timeline
- investigating Dec 04, 2025, 02:58 PM UTC
We are currently investigating a reported issue on our G3 SIMs/profiles (ICCID prefix 89464*). We are seeing high percentages of packet loss with both existing and new data sessions. We are actively working with our upstream partners on a resolution. We will provide updates as more information becomes available.
- monitoring Dec 04, 2025, 03:34 PM UTC
We had a brief 10 minute outage impacting some G3 sims. The issue should be resolved and our metrics are showing recovery. We'll keep monitoring connectivity.
- resolved Dec 04, 2025, 08:44 PM UTC
This incident has been resolved.
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