Hologram incident

Connectivity issues on G3 SIMs/profiles (89464*)

Hologram experienced a major incident on December 4, 2025 affecting Global Cellular Data Network and SMS over cellular - Device Terminated and 1 more component, lasting 5h 46m. The incident has been resolved; the full update timeline is below.

Started: Dec 04, 2025, 02:58 PM UTC
Resolved: Dec 04, 2025, 08:44 PM UTC
Duration: 5h 46m
Detected by Pingoru: Dec 04, 2025, 02:58 PM UTC

Affected components

Global Cellular Data NetworkSMS over cellular - Device TerminatedSMS over cellular - Device Originated

Update timeline

investigating Dec 04, 2025, 02:58 PM UTC

We are currently investigating a reported issue on our G3 SIMs/profiles (ICCID prefix 89464*). We are seeing high percentages of packet loss with both existing and new data sessions. We are actively working with our upstream partners on a resolution. We will provide updates as more information becomes available.
monitoring Dec 04, 2025, 03:34 PM UTC

We had a brief 10 minute outage impacting some G3 sims. The issue should be resolved and our metrics are showing recovery. We'll keep monitoring connectivity.
resolved Dec 04, 2025, 08:44 PM UTC

This incident has been resolved.