Hologram incident

Some new G3 SIM Activations might be unable to establish data sessions

Hologram experienced a minor incident on December 12, 2025 affecting Global Cellular Data Network and SMS over cellular - Device Terminated and 1 more component, lasting 3d 1h. The incident has been resolved; the full update timeline is below.

Started: Dec 12, 2025, 12:59 PM UTC
Resolved: Dec 15, 2025, 02:17 PM UTC
Duration: 3d 1h
Detected by Pingoru: Dec 12, 2025, 12:59 PM UTC

Affected components

Global Cellular Data NetworkSMS over cellular - Device TerminatedSMS over cellular - Device OriginatedSIM Card Administrative Operations

Update timeline

investigating Dec 12, 2025, 12:59 PM UTC

We’re currently investigating an issue that started around Monday 8th affecting a subset new G3 SIM activations (ICCIDs starting with 89464*), some SIMs might be unable to establish data sessions. This issue does not impact previously activated G3 SIMs or SIMs on other profiles. Our engineering team is actively working to identify the root cause and implement a resolution. We’ll provide an update as soon as more information is available.
resolved Dec 15, 2025, 02:17 PM UTC

This incident has been resolved.