Hologram incident
Some new G3 SIM Activations might be unable to establish data sessions
Resolved after 3 days 1 hour, affecting Global Cellular Data Network and SMS over cellular - Device Terminated and 1 more, on December 12, 2025.
We’re currently investigating an issue that started around Monday 8th affecting a subset new G3 SIM activations (ICCIDs starting with 89464*), some SIMs might be unable to establish data sessions. This issue does not impact previously activated G3 SIMs or SIMs on other profiles. Our engineering team is actively working to identify the root cause and implement a resolution. We’ll provide an update as soon as more information is available.
Affected components
Update timeline
- investigating Dec 12, 2025, 12:59 PM UTC
We’re currently investigating an issue that started around Monday 8th affecting a subset new G3 SIM activations (ICCIDs starting with 89464*), some SIMs might be unable to establish data sessions. This issue does not impact previously activated G3 SIMs or SIMs on other profiles. Our engineering team is actively working to identify the root cause and implement a resolution. We’ll provide an update as soon as more information is available.
- resolved Dec 15, 2025, 02:17 PM UTC
This incident has been resolved.
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