Hologram incident

Delayed SIM Operations for G1 (89445*) profiles

Minor Resolved View vendor source →

Hologram experienced a minor incident on December 26, 2025 affecting SIM Card Administrative Operations, lasting 6h 19m. The incident has been resolved; the full update timeline is below.

Started
Dec 26, 2025, 07:49 PM UTC
Resolved
Dec 27, 2025, 02:08 AM UTC
Duration
6h 19m
Detected by Pingoru
Dec 26, 2025, 07:49 PM UTC

Affected components

SIM Card Administrative Operations

Update timeline

  1. investigating Dec 26, 2025, 07:49 PM UTC

    There is a currently a backlog delaying SIM operations on G1 profiles (ICCID prefix 8944*). Backlog is processing and some customers may experience delays. Cellular network and other API services are unaffected.

  2. resolved Dec 27, 2025, 02:08 AM UTC

    The backlog has been cleared.