Hologram incident
Connectivity issues on Global-2 profiles (ICCID prefix 89357*)
Resolved after 2 hours 19 minutes, affecting Global Cellular Data Network and SMS over cellular - Device Terminated and 1 more, on December 28, 2025.
The issue has begun to resolve and we are seeing devices able to open sessions. We are continuing to monitor and work toward identifying a root cause.
Affected components
Update timeline
- investigating Dec 28, 2025, 08:42 PM UTC
We are currently investigating a reported issue on our Global-2 profiles (ICCID prefix 89357*). We are seeing devices having trouble establishing new sessions/registrations on 4G/LTE. We are actively working with our upstream partners on a resolution and we'll provide updates as more information becomes available.
- monitoring Dec 28, 2025, 09:24 PM UTC
The issue has begun to resolve and we are seeing devices able to open sessions. We are continuing to monitor and work toward identifying a root cause.
- resolved Dec 28, 2025, 11:01 PM UTC
This incident has been resolved.
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