Hologram incident

G3 (Global-3) Data Usage Reporting - Delayed / Missing Data Sessions

Minor Resolved View vendor source →

Hologram experienced a minor incident on December 29, 2025 affecting Data Usage Reporting and Billing, lasting 17h 36m. The incident has been resolved; the full update timeline is below.

Started
Dec 29, 2025, 08:27 PM UTC
Resolved
Dec 30, 2025, 02:04 PM UTC
Duration
17h 36m
Detected by Pingoru
Dec 29, 2025, 08:27 PM UTC

Affected components

Data Usage Reporting and Billing

Update timeline

  1. investigating Dec 29, 2025, 08:27 PM UTC

    We are currently investigating an issue where data usage and session activity may be partially delayed or missing for some G3 (Global-3) sims/profiles. This impacts reporting and visibility only. Device connectivity and data transmission continue to operate normally. Details: Starting in early December, we identified a discrepancy between upstream usage records and what is currently reflected in our reporting systems. As a result: • Some customers may see lower-than-expected data usage or session counts in the dashboard. • This does not indicate dropped data, failed sessions, or service outages. • Usage records are still being captured upstream and will be reconciled. We are actively working to identify the root cause and restore full reporting accuracy.

  2. resolved Dec 30, 2025, 02:04 PM UTC

    We have restored normal usage reporting and confirmed that data records are now being processed and reflected correctly in the Hologram dashboard. All previously delayed usage has been reconciled to ensure accurate visibility and billing. If you believe you are still seeing any discrepancies, please contact Hologram Support.