G3 (Global-3) Data Usage Reporting - Delayed / Missing Data Sessions

Update timeline

1. investigating Dec 29, 2025, 08:27 PM UTC

   We are currently investigating an issue where data usage and session activity may be partially delayed or missing for some G3 (Global-3) sims/profiles. This impacts reporting and visibility only. Device connectivity and data transmission continue to operate normally. Details: Starting in early December, we identified a discrepancy between upstream usage records and what is currently reflected in our reporting systems. As a result: • Some customers may see lower-than-expected data usage or session counts in the dashboard. • This does not indicate dropped data, failed sessions, or service outages. • Usage records are still being captured upstream and will be reconciled. We are actively working to identify the root cause and restore full reporting accuracy.

2. resolved Dec 30, 2025, 02:04 PM UTC

   We have restored normal usage reporting and confirmed that data records are now being processed and reflected correctly in the Hologram dashboard. All previously delayed usage has been reconciled to ensure accurate visibility and billing. If you believe you are still seeing any discrepancies, please contact Hologram Support.