Hologram incident

Delayed bulk SIM Operations

Resolved after 9 hours 54 minutes, affecting SIM Card Administrative Operations, on January 9, 2026.

monitoring Jan 09, 2026, 05:19 PM UTC

There is a currently a backlog delaying SIM operations submitted in bulk. We are currently monitoring the backlog which is processing, but some customers may experience delays when submitting bulk operations. Cellular network and other API services are unaffected.

Started
Jan 09, 2026, 05:19 PM UTC
Resolved
Jan 10, 2026, 03:14 AM UTC
Duration
9h 54m
Detected by Pingoru
Jan 09, 2026, 05:19 PM UTC

Affected components

SIM Card Administrative Operations

Update timeline

  1. monitoring Jan 09, 2026, 05:19 PM UTC

    There is a currently a backlog delaying SIM operations submitted in bulk. We are currently monitoring the backlog which is processing, but some customers may experience delays when submitting bulk operations. Cellular network and other API services are unaffected.

  2. resolved Jan 10, 2026, 03:14 AM UTC

    The backlog has cleared.

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