Hologram incident

Connectivity outage on US2 (Verizon) profiles (ICCID 89148)

Hologram experienced a major incident on January 14, 2026 affecting Global Cellular Data Network and SMS over cellular - Device Terminated and 1 more component, lasting 1d. The incident has been resolved; the full update timeline is below.

Started: Jan 14, 2026, 07:42 PM UTC
Resolved: Jan 15, 2026, 08:17 PM UTC
Duration: 1d
Detected by Pingoru: Jan 14, 2026, 07:42 PM UTC

Affected components

Global Cellular Data NetworkSMS over cellular - Device TerminatedSMS over cellular - Device Originated

Update timeline

investigating Jan 14, 2026, 07:42 PM UTC

We are currently observing a nationwide issue affecting the Verizon network, which may impact a subset of SIMs using Verizon-direct profiles. Our team is actively monitoring the situation and coordinating with Verizon to assess scope and impact. Further updates will be shared as more information becomes available.
monitoring Jan 14, 2026, 09:57 PM UTC

Our metrics show traffic has been close to normal levels throughout the outage, but some devices might be affected. We'll continue monitoring and update accordingly.
resolved Jan 15, 2026, 08:17 PM UTC

This incident has been resolved.