Hologram experienced a minor incident on February 20, 2026 affecting SIM Card Administrative Operations, lasting 2h 56m. The incident has been resolved; the full update timeline is below.
Affected components
SIM Card Administrative Operations
Update timeline
- investigating Feb 20, 2026, 10:17 PM UTC
There is a currently a backlog delaying SIM operations on some of the Global-1 profiles. Backlog is processing and some customers may experience delays. Cellular network and other API services are unaffected.
- resolved Feb 21, 2026, 01:13 AM UTC
The backlog has been cleared.