Hologram incident

Delayed SIM Operations on Global-1 SIMs

Minor Resolved View vendor source →
Started
Feb 20, 2026, 10:17 PM UTC
Resolved
Feb 21, 2026, 01:13 AM UTC
Duration
2h 56m
Detected by Pingoru
Feb 20, 2026, 10:17 PM UTC

Affected components

SIM Card Administrative Operations

Update timeline

  1. investigating Feb 20, 2026, 10:17 PM UTC

    There is a currently a backlog delaying SIM operations on some of the Global-1 profiles. Backlog is processing and some customers may experience delays. Cellular network and other API services are unaffected.

  2. resolved Feb 21, 2026, 01:13 AM UTC

    The backlog has been cleared.

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