Hologram incident

Connectivity issues on Global-3 (G3) profiles (ICCID prefix 894642*)

Hologram experienced a major incident on March 12, 2026 affecting Global Cellular Data Network and SMS over cellular - Device Terminated and 1 more component, lasting 3h 20m. The incident has been resolved; the full update timeline is below.

Started: Mar 12, 2026, 03:43 AM UTC
Resolved: Mar 12, 2026, 07:03 AM UTC
Duration: 3h 20m
Detected by Pingoru: Mar 12, 2026, 03:43 AM UTC

Affected components

Global Cellular Data NetworkSMS over cellular - Device TerminatedSMS over cellular - Device Originated

Update timeline

investigating Mar 12, 2026, 03:43 AM UTC

We are currently investigating a reported issue on our Global-3 (G3) profiles (ICCID prefix 894642*). We are seeing devices having trouble establishing and maintaining sessions on 4G/LTE. We are actively working with our upstream partners on a resolution and we'll provide updates as more information becomes available.
monitoring Mar 12, 2026, 04:31 AM UTC

Our metrics show traffic is returning to normal levels and we'll continue monitoring and update accordingly.
resolved Mar 12, 2026, 07:03 AM UTC

This incident has been resolved.