Hologram incident
Connectivity issues on Global-3 (G3) profiles (ICCID prefix 894642*)
Resolved after 3 hours 20 minutes, affecting Global Cellular Data Network and SMS over cellular - Device Terminated and 1 more, on March 12, 2026.
Our metrics show traffic is returning to normal levels and we'll continue monitoring and update accordingly.
Affected components
Update timeline
- investigating Mar 12, 2026, 03:43 AM UTC
We are currently investigating a reported issue on our Global-3 (G3) profiles (ICCID prefix 894642*). We are seeing devices having trouble establishing and maintaining sessions on 4G/LTE. We are actively working with our upstream partners on a resolution and we'll provide updates as more information becomes available.
- monitoring Mar 12, 2026, 04:31 AM UTC
Our metrics show traffic is returning to normal levels and we'll continue monitoring and update accordingly.
- resolved Mar 12, 2026, 07:03 AM UTC
This incident has been resolved.
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