Hologram incident

Backlog of usage reporting on Global-1 (ICCID prefix 89445*) profiles

Minor Resolved View vendor source →
Started
Mar 18, 2026, 12:02 PM UTC
Resolved
Mar 19, 2026, 02:03 PM UTC
Duration
1d 2h
Detected by Pingoru
Mar 18, 2026, 12:02 PM UTC

Affected components

Data Usage Reporting and Billing

Update timeline

  1. monitoring Mar 18, 2026, 12:02 PM UTC

    We are experiencing a backlog of incoming usage messages from our upstream provider on Global-1 profiles. Usage reporting in the Dashboard and API is currently delayed while the backlog is being processed. Usage reporting is not affected on any other profiles. Connectivity is not affected on any profiles.

  2. monitoring Mar 18, 2026, 06:31 PM UTC

    There is a fix in place. Engineering team is continuing to monitor.

  3. resolved Mar 19, 2026, 02:03 PM UTC

    This incident has been resolved.

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