Hologram experienced a minor incident on March 25, 2026 affecting Global Cellular Data Network and SMS over cellular - Device Terminated and 1 more component, lasting 5h 49m. The incident has been resolved; the full update timeline is below.
Affected components
Global Cellular Data NetworkSMS over cellular - Device TerminatedSMS over cellular - Device Originated
Update timeline
- investigating Mar 25, 2026, 08:33 AM UTC
We are currently seeing issues with Global-3 (8946) devices attaching to the LTE network in the North American and Mexico regions. We are actively working to resolve this as soon as possible. This will only affect new sessions, existing sessions will not be affected.
- identified Mar 25, 2026, 10:50 AM UTC
Our carrier partner is working on implementing a fix. With the fix in place the carrier is seeing traffic beginning to return to normal levels. We are continuing to investigate.
- resolved Mar 25, 2026, 02:22 PM UTC
This incident has been resolved.