Hologram incident
Partial Global-2 Outage affecting SIMs with prefix 8935*
Affected components
Global Cellular Data NetworkSMS over cellular - Device TerminatedSMS over cellular - Device Originated
Update timeline
- investigating Mar 25, 2026, 10:35 AM UTC
One of our upstream network partners is experiencing an outage affecting new registrations on their 2G, 3G, and 4G/LTE networks. We have notified the partner and are working with them to resolve this issue. This outage only affects SIM cards with the ICCID prefix 8935*.
- monitoring Mar 25, 2026, 01:51 PM UTC
Our upstream partner has confirmed the outage has been resolved. We will be monitoring our metrics and provide updates accordingly.
- resolved Mar 25, 2026, 04:45 PM UTC
This incident has been resolved.
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