HireVue incident
HireVue Classic: Analytics is experiencing degraded performance in US production
Resolved after 10 days 22 hours, affecting Analytics, on April 18, 2024.
The performance degradation of Analytics in HV Classic within our US production region has been resolved. There was a hardware issue with one of the components that we worked with our cloud provider to fix.
Affected components
Update timeline
- investigating Apr 18, 2024, 05:12 PM UTC
We are experiencing degraded performance with Analytics in HV Classic within our US production region. The performance degradation is resulting in intermittent errors when attempting to load the "Interview Funnel," "Candidate Experience," and "Evaluations" pages within Analytics. The "Data Exports" page is not impacted. We are making every effort to reduce the impact and length of the disruption. We apologize for any inconvenience this may cause, and we thank you for your understanding. Individual system components are listed below.
- resolved May 28, 2024, 04:03 PM UTC
The performance degradation of Analytics in HV Classic within our US production region has been resolved. There was a hardware issue with one of the components that we worked with our cloud provider to fix.
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