Is WeVideo down?

Last checked 8m ago
Current status
WeVideo is up

No incidents right now.

Official status page: https://status.wevideo.com · Polled every 5 minutes · 8 components tracked

WeVideo is operational right now. Last checked 8m ago; the most recent incident resolved 1d ago.

Real-time WeVideo status, recent outages, and incident history — pulled directly from WeVideo's official status page at https://status.wevideo.com every 5 minutes. Pingoru tracks 8 WeVideo services and has captured 1 incident in the last 90 days (99.58% uptime). Get email, Slack, Discord, or webhook alerts the moment WeVideo reports a new incident — free for 5 monitors, no credit card.

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WeVideo uptime 99.58% uptime · past 90 days
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Recent outages & incidents

Past 90 days
  1. Resolved 10h 56m
    Started Jul 27, 2026, 08:48 PM UTC · Resolved Jul 28, 2026, 07:44 AM UTC
    Web app
    Timeline · 9 updates
    • investigating · Jul 28, 2026, 06:33 AM UTC

      We are getting reports and seeing issues with the monitoring page not loading for instuctors.

    • investigating · Jul 28, 2026, 06:37 AM UTC

      We are investigating reports that the Monitor page for interactive videos does not load for instructors. Affected users see an "Unable to get bulb assignment data" error and no assignment data appears. This occurs both when the video is opened through an LMS (Moodle, Canvas) and when opened directly from the WeVideo dashboard. Account administrators are not affected. No reports of impact to video playback, editing, recording, or student submissions.

    • identified · Jul 28, 2026, 06:38 AM UTC

      We have identified the cause. A change included in our latest release caused the Monitor page to request assignment data from an endpoint restricted to account administrators. Instructor accounts receive a permissions error and the page loads no data. Existing assignment and submission data is unaffected; this is a read failure only. We are preparing a fix.

    • identified · Jul 28, 2026, 06:40 AM UTC

      A fix is in progress. Affected customers can contact our support team to apply an account level workaround that restores the Monitor page for affected instructors.

    • identified · Jul 28, 2026, 06:41 AM UTC

      The fix has been written and is currently being tested before release.

    • identified · Jul 28, 2026, 06:43 AM UTC

      To avoid any additional disruption, an additional testing round is taking place with a patch to production aimed during evening-night US time.

    • identified · Jul 28, 2026, 06:44 AM UTC

      The fix is currently being staged for production and we'll be released as soon as it passes all checks.

    • monitoring · Jul 28, 2026, 07:42 AM UTC

      The fix has been patched to production. We'll continue monitoring.

    • resolved · Jul 28, 2026, 07:44 AM UTC

      Production testing has completed and the Issue is considered resolved.

    Latest: Production testing has completed and the Issue is considered resolved.

Outage history

Past 90 days · 1 incident View full outage history →