HighLevel incident

Delay in the Contacts Sync

Resolved after 2 hours, affecting Contacts, on September 10, 2026.

resolved Sep 10, 2026, 02:00 PM UTC

The issue affecting data synchronization across Contacts and Smartlists has been resolved. Our team identified the root cause and restored normal synchronization. All delayed updates have been processed, and no data was lost during the incident.

Started
Sep 10, 2026, 12:00 PM UTC
Resolved
Sep 10, 2026, 02:00 PM UTC
Duration
2h
Detected by Pingoru
Sep 10, 2026, 12:00 PM UTC

Affected components

Contacts

Update timeline

  1. investigating Sep 10, 2026, 12:00 PM UTC

    We are running down issues in data sync across contacts and smartlists. Our team is actively working to identify the root cause and restore normal synchronization as quickly as possible. We will provide another update as soon as more information is available.

  2. resolved Sep 10, 2026, 02:00 PM UTC

    The issue affecting data synchronization across Contacts and Smartlists has been resolved. Our team identified the root cause and restored normal synchronization. All delayed updates have been processed, and no data was lost during the incident.

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