Heriot-Watt University had 16 outages in the last 2 years totaling 218h 31m of downtime — averaging 0.7 incidents per month.
There were 16 Heriot-Watt University outages since March 24, 2026 totaling 218h 31m of downtime. Each is summarised below — incident details, duration, and resolution information.
Some people are experiencing problems with using **filters** in our **search service** right now. We're so sorry about that. Please standby for further updates, and we'll be in touch as soon as we know more.
We've now resolved the incident with search filters. Thanks for your patience.
Our monitoring software has identified a potential issue with one or more of our websites - our team has been alerted.
Our websites appear to be available again - thanks for your patience
It looks like the issue with one or more of our research websites has been resolved.
Investigating issues with SharePoint web pages, inconsistent behaviour with draft versions. Issue raised with external SharePoint support partner who have confirmed issues with other organisations, ticket is being raised to Microsoft.
We've now resolved the incident. Thanks for your patience.
The Staff and Student portals are currently not allowing users to login, the software supplier MyDay has been informed, and we will add any updates to this message when we receive them.
We've now resolved the incident. Thanks for your patience.
We are currently experiencing an air-conditioning issue that requires the shutdown of some services including HPC (DMOG). We are working to restore them as a matter of urgency and will update this page with updates. Apologies for the inconvenience.
We've now resolved the incident and the service is fully restored to 100% capacity. Thanks for your patience.
Our monitoring software has identified a potential issue with Canvas - our team has been alerted.
Canvas appears to be available again - thanks for your patience
Our WiFi and Connectivity appear to be available again - thanks for your patience
Office 365 appears to be available again - thanks for your patience
Our Helpdesk appears to be available again - thanks for your patience
Our Timetables and Room bookings appear to be available again - thanks for your patience
Akari GCM appears to be available again - thanks for your patience
Our Library services appear to be available again - thanks for your patience
The supplier has now resolved the issue, and GCM is now available.
We believe this has now been resolved. If you experience any issues, please log them at [Student Systems Support](https://go.hw.ac.uk/StudentSystemsSupport)