Heriot-Watt University Outage History
Heriot-Watt University is up right nowPingoru has recorded 109 incidents for Heriot-Watt University: 109 in the last 12 months and 34 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 15 | 262 of 720 (36%) |
| May 2026 | 4 | 256 of 744 (34%) |
| June 2026 | 29 | 224 of 720 (31%) |
| July 2026 | 19 | 333 of 744 (45%) |
| August 2026 | 10 | 263 of 744 (35%) |
| September 2026 | 14 | 467 of 720 (65%) |
| October 2026 | 9 | 407 of 589 (69%) |
Incidents, newest first
Major October 22, 2026 Canvas timeout & page load issues 39m
Started Oct 22, 2026, 01:12 PM UTC· resolved Oct 22, 2026, 01:51 PM UTC
- resolved Oct 22, 2026, 01:51 PM UTC
The issue has been resolved, any further issues with Canvas can be reported as usual at https://go.hw.ac.uk/ISHelpCanvas
Major October 22, 2026 Canvas - Potential Downtime 1m
Started Oct 22, 2026, 01:10 PM UTC· resolved Oct 22, 2026, 01:12 PM UTC
- resolved Oct 22, 2026, 01:12 PM UTC
Canvas appears to be available again - thanks for your patience
Major October 21, 2026 WiFi and Connectivity - Potential Downtime 4h 44m
Started Oct 21, 2026, 04:53 PM UTC· resolved Oct 21, 2026, 09:38 PM UTC
- investigating Oct 21, 2026, 04:53 PM UTC
Our monitoring software has identified a potential issue with WiFi and Connectivity - our team has been alerted.
- resolved Oct 21, 2026, 09:38 PM UTC
Our WiFi and Connectivity appear to be available again - thanks for your patience
Major October 15, 2026 Timetables and Room bookings - Potential Downtime 9h 1m
Started Oct 15, 2026, 12:06 AM UTC· resolved Oct 15, 2026, 09:08 AM UTC
- investigating Oct 15, 2026, 12:06 AM UTC
Our monitoring software has identified a potential issue with Timetables and Room bookings - our team has been alerted.
- resolved Oct 15, 2026, 09:08 AM UTC
Our Timetables and Room bookings appear to be available again - thanks for your patience
Major September 29, 2026 VPN on UK campuses 22d 18h
Started Sep 29, 2026, 02:48 PM UTC· resolved Oct 22, 2026, 09:22 AM UTC
- investigating Sep 29, 2026, 02:48 PM UTC
Some users may experience inconsistent issues with the VPN. We are actively working to identify the cause and restore full functionality
- resolved Oct 22, 2026, 09:22 AM UTC
We've now resolved the incident. Thanks for your patience.
Major September 25, 2026 Eduroam Service Disruption on Staff-Managed Laptop Malaysia Campus 4d 11h
Started Sep 25, 2026, 03:08 AM UTC· resolved Sep 29, 2026, 02:36 PM UTC
- investigating Sep 25, 2026, 03:08 AM UTC
Please be advised that some staff-managed laptops are experiencing intermittent connectivity issue to Eduroam. We are working closely with our partners to identify and resolve the issue. If you experience this problem on your staff-managed laptop, please visit Library Service Desk team for troubleshooting guidance, or contact [email protected] We apologise for any inconvenience caused and thank you for your understanding.
Major September 23, 2026 Keyserver currently unavailable 1h 26m
Started Sep 23, 2026, 01:50 PM UTC· resolved Sep 23, 2026, 03:16 PM UTC
- resolved Sep 23, 2026, 03:16 PM UTC
We've now resolved the incident. Thanks for your patience.
Major September 23, 2026 Library services - Potential Downtime 33m
Started Sep 23, 2026, 01:43 PM UTC· resolved Sep 23, 2026, 02:17 PM UTC
- resolved Sep 23, 2026, 02:17 PM UTC
Our Library services appear to be available again - thanks for your patience
Major September 23, 2026 Websites - Potential Downtime 1h 3m
Started Sep 23, 2026, 01:38 PM UTC· resolved Sep 23, 2026, 02:42 PM UTC
- investigating Sep 23, 2026, 01:38 PM UTC
Our monitoring software has identified a potential issue with one or more of our websites - our team has been alerted.
- resolved Sep 23, 2026, 02:42 PM UTC
Our websites appear to be available again - thanks for your patience
Major September 23, 2026 Papercut on UK campuses 2h 8m
Started Sep 23, 2026, 01:07 PM UTC· resolved Sep 23, 2026, 03:16 PM UTC
- investigating Sep 23, 2026, 01:07 PM UTC
Printing services across UK campuses are currently unavailable. We are aware of the issue and are investigating it as a priority.
- resolved Sep 23, 2026, 03:16 PM UTC
This issue has now been resolved.
Major September 23, 2026 Disruption to a number of services 18h 38m
Started Sep 23, 2026, 12:28 PM UTC· resolved Sep 24, 2026, 07:06 AM UTC
- investigating Sep 23, 2026, 12:28 PM UTC
IS are currently working to resolve an issue with our virtual server infrastructure which is impacting a number of services including the Banner student system, student home directories and access to online journals. Thank you for your patience whilst we work to resolve this. These services will likely be unavailable for the remainder of today.
- investigating Sep 23, 2026, 03:14 PM UTC
The issue with our virtual infrastructure has been resolved and those services impacted will now be available or restarting. Thank you for your patience whilst we worked to resolve this issue.
- resolved Sep 24, 2026, 07:06 AM UTC
All services are up and running as normal following the resolution on 23rd.
Major September 23, 2026 Ongoing Issue with Banner 19h 13m
Started Sep 23, 2026, 11:51 AM UTC· resolved Sep 24, 2026, 07:05 AM UTC
- investigating Sep 23, 2026, 11:51 AM UTC
The Applications and Data team have been made aware of an ongoing issue by colleagues in our Infrastructure team. From initial investigations, we expect minimal impact to Banner, and is likely to be limited to job submission processes (e.g. SHRROLL or similar). If you experience any issues with Student Systems, please report them to us via [https://go.hw.ac.uk/StudentSystemsSupport](https://go.hw.ac.uk/StudentSystemsSupport)
- resolved Sep 24, 2026, 07:05 AM UTC
We've now resolved the issue. Thanks for your patience.
Major September 19, 2026 Temporary performance issues on integrations 3d 8h
Started Sep 19, 2026, 12:00 AM UTC· resolved Sep 22, 2026, 08:07 AM UTC
- investigating Sep 21, 2026, 09:25 AM UTC
We have become aware of an issue that has impacted all integrations between Oracle Fusion and a variety of other systems. The root cause has been identified and resolved, and we are in the process of recovering all failed items.
- resolved Sep 22, 2026, 08:07 AM UTC
All integrations are now fully operational, with a small number of data records remaining in the queue for update.
Major September 17, 2026 Residences Wired and Wireless Networking Service supplied by Glide 2h 38m
Started Sep 17, 2026, 01:14 PM UTC· resolved Sep 17, 2026, 03:52 PM UTC
- resolved Sep 17, 2026, 03:52 PM UTC
The carrier has now resolved the incident wit the Glide Network. Thanks for your patience.
Major September 10, 2026 We're currently having issues 11d 21h
Started Sep 10, 2026, 11:18 AM UTC· resolved Sep 22, 2026, 09:08 AM UTC
- investigating Sep 10, 2026, 11:18 AM UTC
We're experiencing a slow response with our search service right now. We're so sorry about that. We've reached out to our search partners for more information, and will post an update here shortly.
- resolved Sep 22, 2026, 09:08 AM UTC
We've now resolved the incident. Thanks for your patience.
Major September 9, 2026 Online Payments 21h 4m
Started Sep 09, 2026, 11:31 AM UTC· resolved Sep 10, 2026, 08:35 AM UTC
- investigating Sep 09, 2026, 11:31 AM UTC
Some students may be experiencing issues accessing the online payment system, and affected users will see the message: > There has been a problem with loading the Payment Terms - contact the Student Service Centre using the contact details given at the bottom of this page We are aware of the issue, have identified the root cause, and are working on a resolution to the issue.
- resolved Sep 10, 2026, 08:36 AM UTC
The issue has now been resolved.
Major September 4, 2026 Potential downtime with Research website 1m
Started Sep 04, 2026, 11:15 AM UTC· resolved Sep 04, 2026, 11:16 AM UTC
- resolved Sep 04, 2026, 11:16 AM UTC
It looks like the issue with one or more of our research websites has been resolved.
Major August 29, 2026 Edinburgh VPN - connection issues 2d 1h
Started Aug 29, 2026, 03:44 PM UTC· resolved Aug 31, 2026, 04:47 PM UTC
- investigating Aug 29, 2026, 03:44 PM UTC
There is an issue affecting certain connections to the VPN at present. We apologise for the inconvenience and will work to restore the full service as soon as possible on Monday (31 Aug).
- resolved Aug 31, 2026, 04:47 PM UTC
We've now resolved the incident. Thanks for your patience.
Major August 22, 2026 EBS Student Portal - learning.online 1d 23h
Started Aug 22, 2026, 12:26 PM UTC· resolved Aug 24, 2026, 11:39 AM UTC
- investigating Aug 22, 2026, 12:26 PM UTC
We have received reports of login issues to https://learning.online.hw.ac.uk/ which we will investigate as a matter of urgency as soon as possible and restore access by Monday (24.08.26) at the latest. Apologies for the interruption in service access.
- resolved Aug 24, 2026, 11:39 AM UTC
We've now resolved the incident. Thanks for your patience.
Major August 13, 2026 Banner - Application Navigator 1h 36m
Started Aug 13, 2026, 02:28 PM UTC· resolved Aug 13, 2026, 04:04 PM UTC
- investigating Aug 13, 2026, 02:28 PM UTC
We are currently experience issue with some areas of Banner, such as Application Navigator. We are investigating this as a priority, and will inform users as we learn more.
- resolved Aug 13, 2026, 03:00 PM UTC
We've now resolved the incident. Thanks for your patience.
- resolved Aug 13, 2026, 04:04 PM UTC
All issues should now be resolved, and Banner should be useable as normal. Any issues should be reported via https://go.hw.ac.uk/StudentSystemsSupport
Major August 6, 2026 VPN service - connection issues 6d 22h
Started Aug 06, 2026, 08:32 PM UTC· resolved Aug 13, 2026, 07:08 PM UTC
- investigating Aug 06, 2026, 08:32 PM UTC
We currently have a technical problem affecting access to the VPN service. We hope to have this resolved on Friday morning (7th August). Apologies for any inconvenience.
- resolved Aug 07, 2026, 08:22 AM UTC
We've now resolved the incident. Thanks for your patience.
- investigating Aug 08, 2026, 09:44 PM UTC
We believe there may be an issue and are looking into it. Some connections are failing, please try again if unsuccessful and apologies for the interrupted service.
- resolved Aug 11, 2026, 07:19 AM UTC
We've confirmed there is a problem, we're working to resolve it definitively as a matter of urgency this week. Connections are possible but sporadic. Please try again if you are not successful initially. Apologies for the inconvenience with the ongoing issue.
- resolved Aug 13, 2026, 07:08 PM UTC
We've now resolved the incident. Thanks for your patience.
Major July 16, 2026 Canvas - currently unavailable 2h 15m
Started Jul 16, 2026, 08:01 AM UTC· resolved Jul 16, 2026, 10:16 AM UTC
- investigating Jul 16, 2026, 08:01 AM UTC
Our monitoring software has identified a potential issue with Canvas - our team has been alerted.
- resolved Jul 16, 2026, 10:16 AM UTC
Canvas appears to be available again - thanks for your patience
Major July 3, 2026 VPN unavailable 1h 45m
Started Jul 03, 2026, 08:17 AM UTC· resolved Jul 03, 2026, 10:02 AM UTC
- resolved Jul 03, 2026, 10:02 AM UTC
We've now resolved the incident. Thanks for your patience.
Major June 30, 2026 Keyserver unavailable 16d 20h
Started Jun 30, 2026, 05:13 PM UTC· resolved Jul 17, 2026, 02:07 PM UTC
- investigating Jun 30, 2026, 05:13 PM UTC
Due to licensing issues, the Keyerver will be unavailable from 1 July. We will update the status as soon as we have further information to share. In the meantime, please contact IShelp with any specific requests regarding software access.
- resolved Jul 17, 2026, 02:07 PM UTC
We've now resolved the incident. Thanks for your patience.
Major June 29, 2026 Pure Performance Issues 21h 21m
Started Jun 29, 2026, 09:23 AM UTC· resolved Jun 30, 2026, 06:44 AM UTC
- resolved Jun 30, 2026, 06:44 AM UTC
The issue has now been resolved. Thanks for your patience.