Heriot-Watt University incident

Eduroam Service Disruption on Staff-Managed Laptop Malaysia Campus

Resolved after 4 days 11 hours, on September 25, 2026.

investigating Sep 25, 2026, 03:08 AM UTC

Please be advised that some staff-managed laptops are experiencing intermittent connectivity issue to Eduroam. We are working closely with our partners to identify and resolve the issue. If you experience this problem on your staff-managed laptop, please visit Library Service Desk team for troubleshooting guidance, or contact [email protected] We apologise for any inconvenience caused and thank you for your understanding.

Started
Sep 25, 2026, 03:08 AM UTC
Resolved
Sep 29, 2026, 02:36 PM UTC
Duration
4d 11h
Detected by Pingoru
Sep 25, 2026, 03:08 AM UTC

Update timeline

  1. investigating Sep 25, 2026, 03:08 AM UTC

    Please be advised that some staff-managed laptops are experiencing intermittent connectivity issue to Eduroam. We are working closely with our partners to identify and resolve the issue. If you experience this problem on your staff-managed laptop, please visit Library Service Desk team for troubleshooting guidance, or contact [email protected] We apologise for any inconvenience caused and thank you for your understanding.

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