Resolved after 6 days 22 hours, on August 6, 2026.
We've confirmed there is a problem, we're working to resolve it definitively as a matter of urgency this week. Connections are possible but sporadic. Please try again if you are not successful initially. Apologies for the inconvenience with the ongoing issue.
Update timeline
- investigating Aug 06, 2026, 08:32 PM UTC
We currently have a technical problem affecting access to the VPN service. We hope to have this resolved on Friday morning (7th August). Apologies for any inconvenience.
- resolved Aug 07, 2026, 08:22 AM UTC
We've now resolved the incident. Thanks for your patience.
- investigating Aug 08, 2026, 09:44 PM UTC
We believe there may be an issue and are looking into it. Some connections are failing, please try again if unsuccessful and apologies for the interrupted service.
- resolved Aug 11, 2026, 07:19 AM UTC
We've confirmed there is a problem, we're working to resolve it definitively as a matter of urgency this week. Connections are possible but sporadic. Please try again if you are not successful initially. Apologies for the inconvenience with the ongoing issue.
- resolved Aug 13, 2026, 07:08 PM UTC
We've now resolved the incident. Thanks for your patience.
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