Heriot-Watt University incident

Online Payments

Resolved after 21 hours 4 minutes, on September 9, 2026.

investigating Sep 09, 2026, 11:31 AM UTC

Some students may be experiencing issues accessing the online payment system, and affected users will see the message: > There has been a problem with loading the Payment Terms - contact the Student Service Centre using the contact details given at the bottom of this page We are aware of the issue, have identified the root cause, and are working on a resolution to the issue.

Started
Sep 09, 2026, 11:31 AM UTC
Resolved
Sep 10, 2026, 08:35 AM UTC
Duration
21h 4m
Detected by Pingoru
Sep 09, 2026, 11:31 AM UTC

Update timeline

  1. investigating Sep 09, 2026, 11:31 AM UTC

    Some students may be experiencing issues accessing the online payment system, and affected users will see the message: > There has been a problem with loading the Payment Terms - contact the Student Service Centre using the contact details given at the bottom of this page We are aware of the issue, have identified the root cause, and are working on a resolution to the issue.

  2. resolved Sep 10, 2026, 08:36 AM UTC

    The issue has now been resolved.

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