Heriot-Watt University incident

Banner - Application Navigator

Resolved after 1 hour 36 minutes, on August 13, 2026.

resolved Aug 13, 2026, 04:04 PM UTC

All issues should now be resolved, and Banner should be useable as normal. Any issues should be reported via https://go.hw.ac.uk/StudentSystemsSupport

Started
Aug 13, 2026, 02:28 PM UTC
Resolved
Aug 13, 2026, 04:04 PM UTC
Duration
1h 36m
Detected by Pingoru
Aug 13, 2026, 02:28 PM UTC

Update timeline

  1. investigating Aug 13, 2026, 02:28 PM UTC

    We are currently experience issue with some areas of Banner, such as Application Navigator. We are investigating this as a priority, and will inform users as we learn more.

  2. resolved Aug 13, 2026, 03:00 PM UTC

    We've now resolved the incident. Thanks for your patience.

  3. resolved Aug 13, 2026, 04:04 PM UTC

    All issues should now be resolved, and Banner should be useable as normal. Any issues should be reported via https://go.hw.ac.uk/StudentSystemsSupport

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