Heap.io incident

Heap Connect Syncs: Possibility Of Stale Data

Minor Resolved View vendor source →

Heap.io experienced a minor incident on September 17, 2025 affecting Heap Connect, lasting 6h 15m. The incident has been resolved; the full update timeline is below.

Started
Sep 17, 2025, 07:12 PM UTC
Resolved
Sep 18, 2025, 01:27 AM UTC
Duration
6h 15m
Detected by Pingoru
Sep 17, 2025, 07:12 PM UTC

Affected components

Heap Connect

Update timeline

  1. identified Sep 17, 2025, 07:12 PM UTC

    We are experiencing slightly evelated latency in our upstream data source, which will impact customers in the US. Syncs running during this period, especially high frequency syncs, may have stale data. We will post an update within the hour.

  2. identified Sep 17, 2025, 08:53 PM UTC

    We are continuing to work on this issue.

  3. resolved Sep 18, 2025, 01:27 AM UTC

    This incident has been resolved