Heap.io experienced a minor incident on September 23, 2026 affecting Heap Connect, lasting 2h 40m. The incident has been resolved; the full update timeline is below.
Affected components
Heap Connect
Update timeline
- identified Sep 23, 2026, 10:15 PM UTC
We are experiencing latency in our upstream data source. Syncs running during this period may have stale data. We will post an update within the hour.
- monitoring Sep 24, 2026, 12:38 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 24, 2026, 12:55 AM UTC
This incident has been resolved.