Heap.io Outage History
Heap.io is up right nowPingoru has recorded 75 incidents for Heap.io: 63 in the last 12 months and 14 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 4 | 9 of 720 (1%) |
| May 2026 | 2 | 7 of 744 (1%) |
| June 2026 | 3 | 34 of 720 (5%) |
| July 2026 | 7 | 58 of 744 (8%) |
| August 2026 | 6 | 83 of 744 (11%) |
| September 2026 | 3 | 19 of 720 (3%) |
| October 2026 | 3 | 23 of 528 (4%) |
Incidents, newest first
Minor October 14, 2026 User property data delayed in Heap connect syncs (US customers only) 6h 41m App, Heap Connect
Started Oct 14, 2026, 01:03 PM UTC· resolved Oct 14, 2026, 07:44 PM UTC
- investigating Oct 14, 2026, 01:03 PM UTC
We are investigating delays in user property updates appearing in the Heap connect syncs for some customers. Our engineering team is working to identify the cause and restore normal processing. Data continues to be collected and no data has been lost.
- resolved Oct 14, 2026, 07:44 PM UTC
This incident has been resolved.
Minor September 23, 2026 Heap Connect Syncs: Possibility Of Stale Data 2h 40m Heap Connect
Started Sep 23, 2026, 10:15 PM UTC· resolved Sep 24, 2026, 12:55 AM UTC
- identified Sep 23, 2026, 10:15 PM UTC
We are experiencing latency in our upstream data source. Syncs running during this period may have stale data. We will post an update within the hour.
- monitoring Sep 24, 2026, 12:38 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 24, 2026, 12:55 AM UTC
This incident has been resolved.
Minor September 22, 2026 Third party integration events latency impacting some customers 15h 51m App, Integrations - Sources
Started Sep 22, 2026, 10:43 PM UTC· resolved Sep 23, 2026, 02:35 PM UTC
- identified Sep 22, 2026, 10:43 PM UTC
We have identified an issue where users may see delays in 3rd party integration events getting to the app, and potentially split users.
- identified Sep 23, 2026, 02:54 AM UTC
We are continuing to work on a fix for this issue.
- resolved Sep 23, 2026, 02:35 PM UTC
This incident has been resolved
Notice September 11, 2026 Heap Connect Sync Delays 40m Heap Connect
Started Sep 11, 2026, 03:39 AM UTC· resolved Sep 11, 2026, 04:19 AM UTC
- investigating Sep 11, 2026, 03:39 AM UTC
We are currently experiencing delays for Connect Syncs. Our engineering team is currently working to identify a root cause and implement a solution. We will post an update in 30 minutes.
- monitoring Sep 11, 2026, 03:53 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Sep 11, 2026, 04:07 AM UTC
A fix has been deployed and we are monitoring. Latency is starting to recover.
- resolved Sep 11, 2026, 04:19 AM UTC
This incident has been resolved.
Minor August 12, 2026 Heap Connect Syncs: Possibility Of Stale Data (US) 4h 16m Heap Connect
Started Aug 12, 2026, 06:42 PM UTC· resolved Aug 12, 2026, 10:59 PM UTC
- identified Aug 12, 2026, 06:42 PM UTC
We are experiencing latency in our upstream data source. Syncs running during this period may have stale data. We will post an update within the hour.
- identified Aug 12, 2026, 07:49 PM UTC
We are continuing to work on a fix for this issue.
- identified Aug 12, 2026, 08:43 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Aug 12, 2026, 09:33 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Aug 12, 2026, 10:39 PM UTC
We are continuing to monitor for any further issues.
- resolved Aug 12, 2026, 10:59 PM UTC
This incident has been resolved.
Minor August 12, 2026 US connect customers: possibility of stale data 2h 4m Heap Connect
Started Aug 12, 2026, 04:35 AM UTC· resolved Aug 12, 2026, 06:39 AM UTC
- identified Aug 12, 2026, 04:35 AM UTC
We are experiencing latency in data getting to connect syncs. Any syncs running during this time may get stale data.
- monitoring Aug 12, 2026, 05:47 AM UTC
Latency is recovered, we continue to monitor. Your data will automatically catch up during the next regularly scheduled sync.
- resolved Aug 12, 2026, 06:39 AM UTC
This incident has been resolved
Notice August 10, 2026 EU hosted | Heap Charts and Dashboards results not loading 4h 9m App
Started Aug 10, 2026, 10:34 AM UTC· resolved Aug 10, 2026, 02:44 PM UTC
- investigating Aug 10, 2026, 10:34 AM UTC
We are currently investigating this issue.
- resolved Aug 10, 2026, 02:44 PM UTC
This incident has been resolved.
Minor July 27, 2026 Temporary Data Latency - Investigating 4h 19m Data Collection, App
Started Jul 27, 2026, 06:12 PM UTC· resolved Jul 27, 2026, 10:32 PM UTC
- investigating Jul 27, 2026, 06:12 PM UTC
We are currently experiencing delays in data being available in the app for a subset of customers. You may notice missing data in your reports. Data collection is unaffected, and no data has been lost. Our engineers are currently investigating the issue.
- investigating Jul 27, 2026, 07:09 PM UTC
We are continuing to investigate the issue
- monitoring Jul 27, 2026, 07:45 PM UTC
Latency is resolving. We are currently monitoring.
- resolved Jul 27, 2026, 10:32 PM UTC
This incident has been resolved.
Notice July 26, 2026 Connect Sync Delays 2h 59m Heap Connect
Started Jul 26, 2026, 02:06 PM UTC· resolved Jul 26, 2026, 05:06 PM UTC
- identified Jul 26, 2026, 02:06 PM UTC
Some US customers using HFT syncs may experience delays in data processing or availability. The issue has been identified, and our teams are working on a resolution.
- resolved Jul 26, 2026, 05:06 PM UTC
This incident has been resolved
Major July 21, 2026 Some US Connect customers may be impacted by delays in data lake ingestion 2h 31m Heap Connect
Started Jul 21, 2026, 06:34 AM UTC· resolved Jul 21, 2026, 09:06 AM UTC
- investigating Jul 21, 2026, 06:34 AM UTC
We are currently investigating this issue.
- identified Jul 21, 2026, 06:36 AM UTC
The issue has been identified and a fix is being implemented.
- resolved Jul 21, 2026, 09:06 AM UTC
This incident has been resolved.
Minor July 20, 2026 Some US customers may experience PA query failures in the app. 12h 12m App
Started Jul 20, 2026, 05:44 PM UTC· resolved Jul 21, 2026, 05:56 AM UTC
- investigating Jul 20, 2026, 05:44 PM UTC
We are currently investigating this issue.
- monitoring Jul 20, 2026, 06:05 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 21, 2026, 05:56 AM UTC
This incident has been resolved.
Major July 12, 2026 Dashboard and Chart loading issues 22h 55m App
Started Jul 12, 2026, 01:54 PM UTC· resolved Jul 13, 2026, 12:49 PM UTC
- investigating Jul 12, 2026, 01:54 PM UTC
We are currently investigating an issue causing dashboards and charts to experience loading delays or failures.
- identified Jul 13, 2026, 12:49 PM UTC
This incident has been resolved
- resolved Jul 13, 2026, 12:49 PM UTC
This incident has been resolved.
Minor July 7, 2026 Temporary Data Latency 12h 34m Data Collection, App
Started Jul 07, 2026, 02:37 AM UTC· resolved Jul 07, 2026, 03:11 PM UTC
- identified Jul 07, 2026, 02:37 AM UTC
We are currently experiencing delays in data being available in the app. You may notice missing data in your reports. Data collection is unaffected, and no data has been lost. Our engineers are currently investigating the issue. We'll be posting another update in 2 hours.
- identified Jul 07, 2026, 04:36 AM UTC
We are continuing to work on a fix.
- identified Jul 07, 2026, 06:17 AM UTC
We are continuing to work on a fix.
- resolved Jul 07, 2026, 03:11 PM UTC
This incident has been resolved.
Minor July 2, 2026 Slow Queries 20m App
Started Jul 02, 2026, 04:30 PM UTC· resolved Jul 02, 2026, 04:50 PM UTC
- investigating Jul 02, 2026, 04:30 PM UTC
We are current investigating an issue with slow/unresponsive queries for a subset of customers. No data is lost. We will post an update in 2 hours.
- monitoring Jul 02, 2026, 04:40 PM UTC
Queries have resumed. We are monitoring.
- resolved Jul 02, 2026, 04:50 PM UTC
This incident has been resolved.
Minor June 20, 2026 Incoming data is delayed for customers in US. Both the Heap app and Connect are impacted. 7h 25m App, Heap Connect, Integrations - Destinations
Started Jun 20, 2026, 05:10 PM UTC· resolved Jun 21, 2026, 12:36 AM UTC
- identified Jun 20, 2026, 05:10 PM UTC
No data has been lost. We are working on a fix
- identified Jun 20, 2026, 06:06 PM UTC
We continue to work on a fix for this issue
- identified Jun 20, 2026, 06:59 PM UTC
We are continuing to work on the fix for this issue.
- identified Jun 20, 2026, 08:54 PM UTC
We continue to work on a fix for this issue. We will post an update as soon as one is available.
- monitoring Jun 20, 2026, 09:22 PM UTC
The fix has been applied and latency is recovering. We continue to monitor.
- monitoring Jun 20, 2026, 11:03 PM UTC
Latency has recovered for the App. Latency is still recovering for Connect syncs. We continue to monitor.
- monitoring Jun 21, 2026, 12:10 AM UTC
Latency has recovered for the App. Latency is still recovering for Connect syncs. We continue to monitor.
- resolved Jun 21, 2026, 12:36 AM UTC
Latency has recovered for all components. No data was lost. Connect syncs will sync the latest data on the next regularly scheduled sync. We will continue to monitor.
Minor June 17, 2026 Customers with multiple environments or saved properties are experiencing loading latency 16h 12m App
Started Jun 17, 2026, 02:45 PM UTC· resolved Jun 18, 2026, 06:58 AM UTC
- investigating Jun 17, 2026, 02:45 PM UTC
We are currently investigating this issue.
- resolved Jun 18, 2026, 06:58 AM UTC
This incident has been resolved
Minor June 2, 2026 EU customers may be experiencing slightly longer-than-normal query times 9h 54m S3, ECS
Started Jun 02, 2026, 09:54 AM UTC· resolved Jun 02, 2026, 07:49 PM UTC
- identified Jun 02, 2026, 09:54 AM UTC
The issue has been identified and a fix is being implemented.
- identified Jun 02, 2026, 09:55 AM UTC
We are continuing to work on a fix for this issue.
- monitoring Jun 02, 2026, 03:33 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 02, 2026, 07:49 PM UTC
This incident has been resolved.
Minor May 29, 2026 Heap Connect Sync Delays (Bigquery) 5h 6m Heap Connect
Started May 29, 2026, 12:26 PM UTC· resolved May 29, 2026, 05:32 PM UTC
- investigating May 29, 2026, 12:26 PM UTC
We are currently experiencing delays for Connect Syncs. Bigquery environments appear to be affected. Our engineering team is currently working to identify a root cause and implement a solution. We will post an update in 2 hours.
- investigating May 29, 2026, 02:38 PM UTC
We are continuing to investigate the issue. We will post an update in 2 hours.
- monitoring May 29, 2026, 03:05 PM UTC
We have deployed a fix and are beginning to catchup delayed environments. We will post an update in two hours, or resolve the incident if all environments have recovered.
- resolved May 29, 2026, 05:32 PM UTC
This incident has been resolved.
Minor May 5, 2026 Query failures impacting some customers in EU 2h 16m App
Started May 05, 2026, 12:35 PM UTC· resolved May 05, 2026, 02:51 PM UTC
- identified May 05, 2026, 12:35 PM UTC
We have identified an connectivity issue in the app which is impacting a subset of customers in the EU. We are working on the fix.
- monitoring May 05, 2026, 01:42 PM UTC
A fix has been applied. We continue to monitor.
- resolved May 05, 2026, 02:51 PM UTC
This incident has been resolved.
Minor April 30, 2026 We are currently experiencing delays in Shopify data being available in the app for customers using the Heap/Shopify integration 6h 51m Integrations - Sources
Started Apr 30, 2026, 02:11 PM UTC· resolved Apr 30, 2026, 09:03 PM UTC
- investigating Apr 30, 2026, 02:11 PM UTC
We are currently investigating this issue.
- monitoring Apr 30, 2026, 05:57 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 30, 2026, 09:03 PM UTC
This incident has been resolved.
Minor April 1, 2026 Infrastructure Maintenance –
Started Apr 01, 2026, 09:30 AM UTC· resolved Apr 01, 2026, 09:30 AM UTC
- monitoring Apr 01, 2026, 09:30 AM UTC
Apr 1, 02:30 PDT Completed - The scheduled maintenance has been completed. Apr 1, 00:30 PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar 29, 09:45 PDT Scheduled - We will be performing a routine infrastructure upgrade during this window. You may experience brief interruptions in app availability and brief delays in data availability.
Minor March 30, 2026 Heap Connect Syncs: Possibility Of Stale Data (EU Only) –
Started Mar 30, 2026, 06:05 PM UTC· resolved Mar 30, 2026, 06:05 PM UTC
- monitoring Mar 30, 2026, 06:05 PM UTC
Mar 30, 11:05 PDT Resolved - This incident has been resolved. Mar 30, 10:21 PDT Monitoring - A fix has been applied and latency is beginning to recover Mar 30, 07:30 PDT Identified - We are experiencing latency in our upstream data source. Syncs running during this period in the EU may have stale data. We will post an update within the hour.
Minor March 30, 2026 Customers having to re-login in to Heap –
Started Mar 30, 2026, 02:09 PM UTC· resolved Mar 30, 2026, 02:09 PM UTC
- monitoring Mar 30, 2026, 02:09 PM UTC
Mar 30, 07:09 PDT Resolved - This incident has been resolved. Mar 28, 10:06 PDT Monitoring - A fix has been implemented and we are monitoring the results. Mar 26, 07:17 PDT Identified - The issue has been identified and a fix is being implemented.
Minor March 18, 2026 We are currently experiencing delays in 3rd party integrations events being available in the app –
Started Mar 18, 2026, 08:35 PM UTC· resolved Mar 18, 2026, 08:35 PM UTC
- monitoring Mar 18, 2026, 08:35 PM UTC
Mar 18, 13:35 PDT Resolved - This incident has been resolved. Mar 18, 10:41 PDT Investigating - Data collection is unaffected. Our engineers are currently investigating the issue.
Minor March 18, 2026 Some customers may be experiencing errors when running queries –
Started Mar 18, 2026, 05:54 PM UTC· resolved Mar 18, 2026, 05:54 PM UTC
- monitoring Mar 18, 2026, 05:54 PM UTC
Mar 18, 10:54 PDT Resolved - This incident has been resolved. Mar 18, 10:13 PDT Monitoring - A fix has been implemented and we are monitoring the results. Mar 18, 09:57 PDT Identified - The issue has been identified and a fix is being implemented. Mar 18, 09:34 PDT Investigating - We are currently investigating this issue.