Heap.io incident

User property data delayed in Heap connect syncs (US customers only)

Minor Ongoing View vendor source →

Heap.io is currently experiencing a minor incident affecting App and Heap Connect, which began 3h ago. The vendor's full update timeline is below.

Started
Oct 14, 2026, 01:03 PM UTC
Resolved
Ongoing
Duration
● 2h 38m
Detected by Pingoru
Oct 14, 2026, 01:03 PM UTC

Affected components

AppHeap Connect

Update timeline

  1. investigating Oct 14, 2026, 01:03 PM UTC

    We are investigating delays in user property updates appearing in the Heap connect syncs for some customers. Our engineering team is working to identify the cause and restore normal processing. Data continues to be collected and no data has been lost.