Heap.io Outage History

Heap.io partial outage · 1 active incident View live status →

Heap.io had 37 outages in the last 2 years totaling 151h 36m of downtime — averaging 1.5 incidents per month.

There were 37 Heap.io outages since October 10, 2025 totaling 151h 36m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.heap.io

Minor October 7, 2026

User property data delayed in Heap connect syncs (US customers only)

Detected by Pingoru
Oct 07, 2026, 11:20 PM UTC
Resolved
Oct 08, 2026, 03:33 PM UTC
Duration
16h 13m
Affected: AppHeap Connect
Timeline · 4 updates
  1. investigating Oct 07, 2026, 11:20 PM UTC

    We are investigating delays in user property updates appearing in the Heap app for some customers. Our engineering team is working to identify the cause and restore normal processing. Data continues to be collected and no data has been lost.

  2. investigating Oct 08, 2026, 12:56 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Oct 08, 2026, 03:50 AM UTC

    A fix has been implemented, and latency is recovering. We continue to monitor.

  4. resolved Oct 08, 2026, 03:33 PM UTC

    This incident has been resolved. Latency is back to normal levels. Connect data will catch up on the next regularly scheduled sync.

Read the full incident report →

Minor September 23, 2026

Heap Connect Syncs: Possibility Of Stale Data

Detected by Pingoru
Sep 23, 2026, 10:15 PM UTC
Resolved
Sep 24, 2026, 12:55 AM UTC
Duration
2h 40m
Affected: Heap Connect
Timeline · 3 updates
  1. identified Sep 23, 2026, 10:15 PM UTC

    We are experiencing latency in our upstream data source. Syncs running during this period may have stale data. We will post an update within the hour.

  2. monitoring Sep 24, 2026, 12:38 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 24, 2026, 12:55 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 22, 2026

Third party integration events latency impacting some customers

Detected by Pingoru
Sep 22, 2026, 10:43 PM UTC
Resolved
Sep 23, 2026, 02:35 PM UTC
Duration
15h 51m
Affected: AppIntegrations - Sources
Timeline · 3 updates
  1. identified Sep 22, 2026, 10:43 PM UTC

    We have identified an issue where users may see delays in 3rd party integration events getting to the app, and potentially split users.

  2. identified Sep 23, 2026, 02:54 AM UTC

    We are continuing to work on a fix for this issue.

  3. resolved Sep 23, 2026, 02:35 PM UTC

    This incident has been resolved

Read the full incident report →

Notice September 11, 2026

Heap Connect Sync Delays

Detected by Pingoru
Sep 11, 2026, 03:39 AM UTC
Resolved
Sep 11, 2026, 04:19 AM UTC
Duration
40m
Affected: Heap Connect
Timeline · 4 updates
  1. investigating Sep 11, 2026, 03:39 AM UTC

    We are currently experiencing delays for Connect Syncs. Our engineering team is currently working to identify a root cause and implement a solution. We will post an update in 30 minutes.

  2. monitoring Sep 11, 2026, 03:53 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Sep 11, 2026, 04:07 AM UTC

    A fix has been deployed and we are monitoring. Latency is starting to recover.

  4. resolved Sep 11, 2026, 04:19 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 12, 2026

Heap Connect Syncs: Possibility Of Stale Data (US)

Detected by Pingoru
Aug 12, 2026, 06:42 PM UTC
Resolved
Aug 12, 2026, 10:59 PM UTC
Duration
4h 16m
Affected: Heap Connect
Timeline · 6 updates
  1. identified Aug 12, 2026, 06:42 PM UTC

    We are experiencing latency in our upstream data source. Syncs running during this period may have stale data. We will post an update within the hour.

  2. identified Aug 12, 2026, 07:49 PM UTC

    We are continuing to work on a fix for this issue.

  3. identified Aug 12, 2026, 08:43 PM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Aug 12, 2026, 09:33 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. monitoring Aug 12, 2026, 10:39 PM UTC

    We are continuing to monitor for any further issues.

  6. resolved Aug 12, 2026, 10:59 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 12, 2026

US connect customers: possibility of stale data

Detected by Pingoru
Aug 12, 2026, 04:35 AM UTC
Resolved
Aug 12, 2026, 06:39 AM UTC
Duration
2h 4m
Affected: Heap Connect
Timeline · 3 updates
  1. identified Aug 12, 2026, 04:35 AM UTC

    We are experiencing latency in data getting to connect syncs. Any syncs running during this time may get stale data.

  2. monitoring Aug 12, 2026, 05:47 AM UTC

    Latency is recovered, we continue to monitor. Your data will automatically catch up during the next regularly scheduled sync.

  3. resolved Aug 12, 2026, 06:39 AM UTC

    This incident has been resolved

Read the full incident report →

Minor July 27, 2026

Temporary Data Latency - Investigating

Detected by Pingoru
Jul 27, 2026, 06:12 PM UTC
Resolved
Jul 27, 2026, 10:32 PM UTC
Duration
4h 19m
Affected: Data CollectionApp
Timeline · 4 updates
  1. investigating Jul 27, 2026, 06:12 PM UTC

    We are currently experiencing delays in data being available in the app for a subset of customers. You may notice missing data in your reports. Data collection is unaffected, and no data has been lost. Our engineers are currently investigating the issue.

  2. investigating Jul 27, 2026, 07:09 PM UTC

    We are continuing to investigate the issue

  3. monitoring Jul 27, 2026, 07:45 PM UTC

    Latency is resolving. We are currently monitoring.

  4. resolved Jul 27, 2026, 10:32 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 26, 2026

Connect Sync Delays

Detected by Pingoru
Jul 26, 2026, 02:06 PM UTC
Resolved
Jul 26, 2026, 05:06 PM UTC
Duration
2h 59m
Affected: Heap Connect
Timeline · 2 updates
  1. identified Jul 26, 2026, 02:06 PM UTC

    Some US customers using HFT syncs may experience delays in data processing or availability. The issue has been identified, and our teams are working on a resolution.

  2. resolved Jul 26, 2026, 05:06 PM UTC

    This incident has been resolved

Read the full incident report →

Major July 21, 2026

Some US Connect customers may be impacted by delays in data lake ingestion

Detected by Pingoru
Jul 21, 2026, 06:34 AM UTC
Resolved
Jul 21, 2026, 09:06 AM UTC
Duration
2h 31m
Affected: Heap Connect
Timeline · 3 updates
  1. investigating Jul 21, 2026, 06:34 AM UTC

    We are currently investigating this issue.

  2. identified Jul 21, 2026, 06:36 AM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Jul 21, 2026, 09:06 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 20, 2026

Some US customers may experience PA query failures in the app.

Detected by Pingoru
Jul 20, 2026, 05:44 PM UTC
Resolved
Jul 21, 2026, 05:56 AM UTC
Duration
12h 12m
Affected: App
Timeline · 3 updates
  1. investigating Jul 20, 2026, 05:44 PM UTC

    We are currently investigating this issue.

  2. monitoring Jul 20, 2026, 06:05 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 21, 2026, 05:56 AM UTC

    This incident has been resolved.

Read the full incident report →

Major July 12, 2026

Dashboard and Chart loading issues

Detected by Pingoru
Jul 12, 2026, 01:54 PM UTC
Resolved
Jul 13, 2026, 12:49 PM UTC
Duration
22h 55m
Affected: App
Timeline · 3 updates
  1. investigating Jul 12, 2026, 01:54 PM UTC

    We are currently investigating an issue causing dashboards and charts to experience loading delays or failures.

  2. identified Jul 13, 2026, 12:49 PM UTC

    This incident has been resolved

  3. resolved Jul 13, 2026, 12:49 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 7, 2026

Temporary Data Latency

Detected by Pingoru
Jul 07, 2026, 02:37 AM UTC
Resolved
Jul 07, 2026, 03:11 PM UTC
Duration
12h 34m
Affected: Data CollectionApp
Timeline · 4 updates
  1. identified Jul 07, 2026, 02:37 AM UTC

    We are currently experiencing delays in data being available in the app. You may notice missing data in your reports. Data collection is unaffected, and no data has been lost. Our engineers are currently investigating the issue. We'll be posting another update in 2 hours.

  2. identified Jul 07, 2026, 04:36 AM UTC

    We are continuing to work on a fix.

  3. identified Jul 07, 2026, 06:17 AM UTC

    We are continuing to work on a fix.

  4. resolved Jul 07, 2026, 03:11 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 2, 2026

Slow Queries

Detected by Pingoru
Jul 02, 2026, 04:30 PM UTC
Resolved
Jul 02, 2026, 04:50 PM UTC
Duration
20m
Affected: App
Timeline · 3 updates
  1. investigating Jul 02, 2026, 04:30 PM UTC

    We are current investigating an issue with slow/unresponsive queries for a subset of customers. No data is lost. We will post an update in 2 hours.

  2. monitoring Jul 02, 2026, 04:40 PM UTC

    Queries have resumed. We are monitoring.

  3. resolved Jul 02, 2026, 04:50 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 20, 2026

Incoming data is delayed for customers in US. Both the Heap app and Connect are impacted.

Detected by Pingoru
Jun 20, 2026, 05:10 PM UTC
Resolved
Jun 21, 2026, 12:36 AM UTC
Duration
7h 25m
Affected: AppHeap ConnectIntegrations - Destinations
Timeline · 8 updates
  1. identified Jun 20, 2026, 05:10 PM UTC

    No data has been lost. We are working on a fix

  2. identified Jun 20, 2026, 06:06 PM UTC

    We continue to work on a fix for this issue

  3. identified Jun 20, 2026, 06:59 PM UTC

    We are continuing to work on the fix for this issue.

  4. identified Jun 20, 2026, 08:54 PM UTC

    We continue to work on a fix for this issue. We will post an update as soon as one is available.

  5. monitoring Jun 20, 2026, 09:22 PM UTC

    The fix has been applied and latency is recovering. We continue to monitor.

  6. monitoring Jun 20, 2026, 11:03 PM UTC

    Latency has recovered for the App. Latency is still recovering for Connect syncs. We continue to monitor.

  7. monitoring Jun 21, 2026, 12:10 AM UTC

    Latency has recovered for the App. Latency is still recovering for Connect syncs. We continue to monitor.

  8. resolved Jun 21, 2026, 12:36 AM UTC

    Latency has recovered for all components. No data was lost. Connect syncs will sync the latest data on the next regularly scheduled sync. We will continue to monitor.

Read the full incident report →

Minor June 2, 2026

EU customers may be experiencing slightly longer-than-normal query times

Detected by Pingoru
Jun 02, 2026, 09:54 AM UTC
Resolved
Jun 02, 2026, 07:49 PM UTC
Duration
9h 54m
Affected: S3ECS
Timeline · 4 updates
  1. identified Jun 02, 2026, 09:54 AM UTC

    The issue has been identified and a fix is being implemented.

  2. identified Jun 02, 2026, 09:55 AM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Jun 02, 2026, 03:33 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jun 02, 2026, 07:49 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 29, 2026

Heap Connect Sync Delays (Bigquery)

Detected by Pingoru
May 29, 2026, 12:26 PM UTC
Resolved
May 29, 2026, 05:32 PM UTC
Duration
5h 6m
Affected: Heap Connect
Timeline · 4 updates
  1. investigating May 29, 2026, 12:26 PM UTC

    We are currently experiencing delays for Connect Syncs. Bigquery environments appear to be affected. Our engineering team is currently working to identify a root cause and implement a solution. We will post an update in 2 hours.

  2. investigating May 29, 2026, 02:38 PM UTC

    We are continuing to investigate the issue. We will post an update in 2 hours.

  3. monitoring May 29, 2026, 03:05 PM UTC

    We have deployed a fix and are beginning to catchup delayed environments. We will post an update in two hours, or resolve the incident if all environments have recovered.

  4. resolved May 29, 2026, 05:32 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 5, 2026

Query failures impacting some customers in EU

Detected by Pingoru
May 05, 2026, 12:35 PM UTC
Resolved
May 05, 2026, 02:51 PM UTC
Duration
2h 16m
Affected: App
Timeline · 3 updates
  1. identified May 05, 2026, 12:35 PM UTC

    We have identified an connectivity issue in the app which is impacting a subset of customers in the EU. We are working on the fix.

  2. monitoring May 05, 2026, 01:42 PM UTC

    A fix has been applied. We continue to monitor.

  3. resolved May 05, 2026, 02:51 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 30, 2026

We are currently experiencing delays in Shopify data being available in the app for customers using the Heap/Shopify integration

Detected by Pingoru
Apr 30, 2026, 02:11 PM UTC
Resolved
Apr 30, 2026, 09:03 PM UTC
Duration
6h 51m
Affected: Integrations - Sources
Timeline · 3 updates
  1. investigating Apr 30, 2026, 02:11 PM UTC

    We are currently investigating this issue.

  2. monitoring Apr 30, 2026, 05:57 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 30, 2026, 09:03 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 1, 2026

Infrastructure Maintenance

Detected by Pingoru
Apr 01, 2026, 09:30 AM UTC
Resolved
Apr 01, 2026, 09:30 AM UTC
Duration
—
Timeline · 1 update
  1. monitoring Apr 01, 2026, 09:30 AM UTC

    Apr 1, 02:30 PDT Completed - The scheduled maintenance has been completed. Apr 1, 00:30 PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar 29, 09:45 PDT Scheduled - We will be performing a routine infrastructure upgrade during this window. You may experience brief interruptions in app availability and brief delays in data availability.

Read the full incident report →

Minor March 30, 2026

Heap Connect Syncs: Possibility Of Stale Data (EU Only)

Detected by Pingoru
Mar 30, 2026, 06:05 PM UTC
Resolved
Mar 30, 2026, 06:05 PM UTC
Duration
—
Timeline · 1 update
  1. monitoring Mar 30, 2026, 06:05 PM UTC

    Mar 30, 11:05 PDT Resolved - This incident has been resolved. Mar 30, 10:21 PDT Monitoring - A fix has been applied and latency is beginning to recover Mar 30, 07:30 PDT Identified - We are experiencing latency in our upstream data source. Syncs running during this period in the EU may have stale data. We will post an update within the hour.

Read the full incident report →

Minor March 30, 2026

Customers having to re-login in to Heap

Detected by Pingoru
Mar 30, 2026, 02:09 PM UTC
Resolved
Mar 30, 2026, 02:09 PM UTC
Duration
—
Timeline · 1 update
  1. monitoring Mar 30, 2026, 02:09 PM UTC

    Mar 30, 07:09 PDT Resolved - This incident has been resolved. Mar 28, 10:06 PDT Monitoring - A fix has been implemented and we are monitoring the results. Mar 26, 07:17 PDT Identified - The issue has been identified and a fix is being implemented.

Read the full incident report →

Minor March 18, 2026

Some customers may be experiencing errors when running queries

Detected by Pingoru
Mar 18, 2026, 05:54 PM UTC
Resolved
Mar 18, 2026, 05:54 PM UTC
Duration
—
Timeline · 1 update
  1. monitoring Mar 18, 2026, 05:54 PM UTC

    Mar 18, 10:54 PDT Resolved - This incident has been resolved. Mar 18, 10:13 PDT Monitoring - A fix has been implemented and we are monitoring the results. Mar 18, 09:57 PDT Identified - The issue has been identified and a fix is being implemented. Mar 18, 09:34 PDT Investigating - We are currently investigating this issue.

Read the full incident report →