Heap.io incident
User property data delayed in Heap connect syncs (US customers only)
Heap.io experienced a minor incident on October 7, 2026 affecting App and Heap Connect, lasting 16h 13m. The incident has been resolved; the full update timeline is below.
Affected components
AppHeap Connect
Update timeline
- investigating Oct 07, 2026, 11:20 PM UTC
We are investigating delays in user property updates appearing in the Heap app for some customers. Our engineering team is working to identify the cause and restore normal processing. Data continues to be collected and no data has been lost.
- investigating Oct 08, 2026, 12:56 AM UTC
We are continuing to investigate this issue.
- monitoring Oct 08, 2026, 03:50 AM UTC
A fix has been implemented, and latency is recovering. We continue to monitor.
- resolved Oct 08, 2026, 03:33 PM UTC
This incident has been resolved. Latency is back to normal levels. Connect data will catch up on the next regularly scheduled sync.