Heap.io had 42 outages in the last 2 years totaling 142h 3m of downtime — averaging 1.7 incidents per month.
There were 42 Heap.io outages since July 17, 2025 totaling 142h 3m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are investigating delays in user property updates appearing in the Heap connect syncs for some customers. Our engineering team is working to identify the cause and restore normal processing. Data continues to be collected and no data has been lost.
This incident has been resolved.
We are experiencing latency in our upstream data source. Syncs running during this period may have stale data. We will post an update within the hour.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We have identified an issue where users may see delays in 3rd party integration events getting to the app, and potentially split users.
We are continuing to work on a fix for this issue.
This incident has been resolved
We are currently experiencing delays for Connect Syncs. Our engineering team is currently working to identify a root cause and implement a solution. We will post an update in 30 minutes.
A fix has been implemented and we are monitoring the results.
A fix has been deployed and we are monitoring. Latency is starting to recover.
This incident has been resolved.
We are experiencing latency in our upstream data source. Syncs running during this period may have stale data. We will post an update within the hour.
We are continuing to work on a fix for this issue.
We are continuing to work on a fix for this issue.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
This incident has been resolved.
We are experiencing latency in data getting to connect syncs. Any syncs running during this time may get stale data.
Latency is recovered, we continue to monitor. Your data will automatically catch up during the next regularly scheduled sync.
This incident has been resolved
We are currently investigating this issue.
This incident has been resolved.
We are currently experiencing delays in data being available in the app for a subset of customers. You may notice missing data in your reports. Data collection is unaffected, and no data has been lost. Our engineers are currently investigating the issue.
We are continuing to investigate the issue
Latency is resolving. We are currently monitoring.
This incident has been resolved.
Some US customers using HFT syncs may experience delays in data processing or availability. The issue has been identified, and our teams are working on a resolution.
This incident has been resolved
We are currently investigating this issue.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating an issue causing dashboards and charts to experience loading delays or failures.
This incident has been resolved
This incident has been resolved.
We are currently experiencing delays in data being available in the app. You may notice missing data in your reports. Data collection is unaffected, and no data has been lost. Our engineers are currently investigating the issue. We'll be posting another update in 2 hours.
We are continuing to work on a fix.
We are continuing to work on a fix.
This incident has been resolved.
We are current investigating an issue with slow/unresponsive queries for a subset of customers. No data is lost. We will post an update in 2 hours.
Queries have resumed. We are monitoring.
This incident has been resolved.
No data has been lost. We are working on a fix
We continue to work on a fix for this issue
We are continuing to work on the fix for this issue.
We continue to work on a fix for this issue. We will post an update as soon as one is available.
The fix has been applied and latency is recovering. We continue to monitor.
Latency has recovered for the App. Latency is still recovering for Connect syncs. We continue to monitor.
Latency has recovered for the App. Latency is still recovering for Connect syncs. We continue to monitor.
Latency has recovered for all components. No data was lost. Connect syncs will sync the latest data on the next regularly scheduled sync. We will continue to monitor.
We are currently investigating this issue.
This incident has been resolved
The issue has been identified and a fix is being implemented.
We are continuing to work on a fix for this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently experiencing delays for Connect Syncs. Bigquery environments appear to be affected. Our engineering team is currently working to identify a root cause and implement a solution. We will post an update in 2 hours.
We are continuing to investigate the issue. We will post an update in 2 hours.
We have deployed a fix and are beginning to catchup delayed environments. We will post an update in two hours, or resolve the incident if all environments have recovered.
This incident has been resolved.
We have identified an connectivity issue in the app which is impacting a subset of customers in the EU. We are working on the fix.
A fix has been applied. We continue to monitor.
This incident has been resolved.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Apr 1, 02:30 PDT Completed - The scheduled maintenance has been completed. Apr 1, 00:30 PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar 29, 09:45 PDT Scheduled - We will be performing a routine infrastructure upgrade during this window. You may experience brief interruptions in app availability and brief delays in data availability.
Mar 30, 11:05 PDT Resolved - This incident has been resolved. Mar 30, 10:21 PDT Monitoring - A fix has been applied and latency is beginning to recover Mar 30, 07:30 PDT Identified - We are experiencing latency in our upstream data source. Syncs running during this period in the EU may have stale data. We will post an update within the hour.
Mar 30, 07:09 PDT Resolved - This incident has been resolved. Mar 28, 10:06 PDT Monitoring - A fix has been implemented and we are monitoring the results. Mar 26, 07:17 PDT Identified - The issue has been identified and a fix is being implemented.
Mar 18, 13:35 PDT Resolved - This incident has been resolved. Mar 18, 10:41 PDT Investigating - Data collection is unaffected. Our engineers are currently investigating the issue.
Mar 18, 10:54 PDT Resolved - This incident has been resolved. Mar 18, 10:13 PDT Monitoring - A fix has been implemented and we are monitoring the results. Mar 18, 09:57 PDT Identified - The issue has been identified and a fix is being implemented. Mar 18, 09:34 PDT Investigating - We are currently investigating this issue.