HealthLink Outage History

HealthLink is up right now

Pingoru has recorded 51 incidents for HealthLink: 51 in the last 12 months and 23 in the last 90 days.

Source: status.healthlink.net

51incidents recorded
51last 12 months
23last 90 days
9 hourstypical duration

Incidents, newest first

Major October 22, 2026 NSW Health Forms Submission Outage 22h 44m HealthLink Smart Form - Northern NSW LHD – eReferrals, HealthLink Smart Form - NSW Health Outpatient referrals – Illawarra Shoalhaven LHD, HealthLink Smart Form - NSW Health Outpatient referrals – South Eastern Sydney LHD, HealthLink Smart Form - NSW Health Outpatient referrals - Western Sydney LHD and 4 more

Started Oct 22, 2026, 01:15 AM UTC· resolved Oct 23, 2026, 12:00 AM UTC

  1. investigating Oct 22, 2026, 01:15 AM UTC

    Customers will experience issues submitting the affected forms.

  2. investigating Oct 22, 2026, 03:17 AM UTC

    We are continuing to investigate this issue.

  3. investigating Oct 22, 2026, 03:18 AM UTC

    We are continuing to investigate this issue.

  4. resolved Oct 23, 2026, 12:00 AM UTC

    Incident resolved.

Read the full incident report →

Critical October 19, 2026 St John Form Submission Issue 11m HealthLink Smart Form - St John Medical Alarm Service

Started Oct 19, 2026, 10:02 PM UTC· resolved Oct 19, 2026, 10:13 PM UTC

  1. investigating Oct 19, 2026, 10:02 PM UTC

    Customers will be unable to submit St John Form

  2. identified Oct 19, 2026, 10:13 PM UTC

    The issue has been rectified.

  3. resolved Oct 19, 2026, 10:13 PM UTC

    The issue has been resolved now.

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Critical October 17, 2026 Enterprise Messaging and RMSLite Forms Submission Impacted - Across AU 9m HealthLink Secure Messaging (AU)

Started Oct 17, 2026, 10:06 PM UTC· resolved Oct 17, 2026, 10:15 PM UTC

  1. investigating Oct 17, 2026, 10:06 PM UTC

    Customer will be unable to submit forms and send messages.

  2. resolved Oct 17, 2026, 10:15 PM UTC

    Issue is now resolved

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Critical October 15, 2026 St John RMSLite Outage 1h 54m RMS Lite - St John Medical Alarm Service

Started Oct 15, 2026, 10:20 PM UTC· resolved Oct 16, 2026, 12:15 AM UTC

  1. investigating Oct 15, 2026, 10:20 PM UTC

    St John's RMSLite users will have issues accessing the website

  2. identified Oct 15, 2026, 11:06 PM UTC

    We have identified and rectified the issue

  3. monitoring Oct 15, 2026, 11:06 PM UTC

    We are monitoring the issue

  4. resolved Oct 16, 2026, 12:15 AM UTC

    Incident resolved.

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Major October 14, 2026 NZTA Medical Certificate for Driver Licence (DL9) - Intermittent Submissions Failure 23h 50m HealthLink Smart Form - NZTA Medical Certificate for Driver Licence (DL9)

Started Oct 14, 2026, 04:06 AM UTC· resolved Oct 15, 2026, 03:56 AM UTC

  1. investigating Oct 14, 2026, 04:06 AM UTC

    Customers will face issue submitting NZTA Medical Certificate DL9 form.

  2. investigating Oct 14, 2026, 08:01 PM UTC

    We are continuing to investigate this issue.

  3. resolved Oct 15, 2026, 03:56 AM UTC

    NZTA has implemented the fix.

Read the full incident report →

Critical October 13, 2026 Cervin Refer to Private Specialist Outage 1h 6m HealthLink Smart Form - Refer to Private Specialist

Started Oct 13, 2026, 01:37 AM UTC· resolved Oct 13, 2026, 02:44 AM UTC

  1. investigating Oct 13, 2026, 01:37 AM UTC

    Customers will be unable to submit Cervin SR referrals form.

  2. investigating Oct 13, 2026, 01:38 AM UTC

    We are continuing to investigate this issue.

  3. identified Oct 13, 2026, 02:43 AM UTC

    The issue has been identified and rectified

  4. monitoring Oct 13, 2026, 02:44 AM UTC

    We are monitoring for submissions

  5. resolved Oct 13, 2026, 02:44 AM UTC

    This issue is resolved now.

Read the full incident report →

Critical October 6, 2026 Forms & Messaging, HL Portal, RMSLite services Outage - Across NZ & AU 4h 42m HealthLink Secure Messaging (NZ), HealthLink Secure Messaging (AU), HealthLink Smart Forms Homepage (NZ), HealthLink Smart Forms Homepage (AU) and 21 more

Started Oct 06, 2026, 02:34 PM UTC· resolved Oct 06, 2026, 07:17 PM UTC

  1. investigating Oct 06, 2026, 02:34 PM UTC

    Customer will be unable to send and receive messages and launch or submit forms. Unable to access HL Portal and RMSLite services across NZ/AU.

  2. identified Oct 06, 2026, 06:25 PM UTC

    We have identified and rectified the issue.

  3. monitoring Oct 06, 2026, 06:27 PM UTC

    A fix has been deployed, and we have successfully tested the application. The service is now operating as expected

  4. resolved Oct 06, 2026, 07:17 PM UTC

    The incident is resolved now.

Read the full incident report →

Critical September 24, 2026 SA Health Outage 1h 37m HealthLink Smart Form - SA Health

Started Sep 24, 2026, 12:56 AM UTC· resolved Sep 24, 2026, 02:33 AM UTC

  1. investigating Sep 24, 2026, 12:56 AM UTC

    SA Health is currently experiencing technical difficulties processing clinical referrals to SA Health hospitals.

  2. resolved Sep 24, 2026, 02:33 AM UTC

    This incident has been resolved.

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Critical September 21, 2026 ACC45 New Injury Claim Form Submission Issues 21m

Started Sep 21, 2026, 03:20 AM UTC· resolved Sep 21, 2026, 03:42 AM UTC

  1. investigating Sep 21, 2026, 03:20 AM UTC

    Customer will not be able to submit ACC45 Claims.

  2. monitoring Sep 21, 2026, 03:34 AM UTC

    Submission are successful now.

  3. resolved Sep 21, 2026, 03:42 AM UTC

    Incident resolved.

Read the full incident report →

Critical September 16, 2026 Australia - HealthLink Smart Forms and HealthLink Portal Outage 38m HealthLink Smart Forms Homepage (AU), HealthLink Smart Forms (AU), My HealthLink Portal (AU)

Started Sep 16, 2026, 07:19 AM UTC· resolved Sep 16, 2026, 07:58 AM UTC

  1. investigating Sep 16, 2026, 07:19 AM UTC

    We are currently investigating this issue.

  2. monitoring Sep 16, 2026, 07:53 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Sep 16, 2026, 07:53 AM UTC

    We are continuing to monitor for any further issues.

  4. resolved Sep 16, 2026, 07:58 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical September 6, 2026 NZ - CareSelect Outage 18m HealthLink Smart Form - Caseweaver Search Bar

Started Sep 06, 2026, 10:17 PM UTC· resolved Sep 06, 2026, 10:36 PM UTC

  1. investigating Sep 06, 2026, 10:17 PM UTC

    Customers are unable to Launch the CareSelect forms.

  2. identified Sep 06, 2026, 10:27 PM UTC

    The issue is identified and fix is being implemented.

  3. resolved Sep 06, 2026, 10:36 PM UTC

    This issue is now resolved.

Read the full incident report →

Critical September 4, 2026 AU Portal Outage 1m My HealthLink Portal (AU)

Started Sep 04, 2026, 04:58 AM UTC· resolved Sep 04, 2026, 04:59 AM UTC

  1. investigating Sep 04, 2026, 04:58 AM UTC

    Customers unable to login to the AUPORTAL

  2. identified Sep 04, 2026, 04:59 AM UTC

    There were SQL locks which caused the issue. A fix has been implemented.

  3. resolved Sep 04, 2026, 04:59 AM UTC

    A fix has been implemented. There were SQL locks which caused the issue.

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Critical August 31, 2026 Electronic Special Authority Outage 1h 2m HealthLink - Electronic Special Authority

Started Aug 31, 2026, 08:31 PM UTC· resolved Aug 31, 2026, 09:33 PM UTC

  1. investigating Aug 31, 2026, 08:31 PM UTC

    Customers will have issues submitting Electronic Special Authority.

  2. monitoring Aug 31, 2026, 09:32 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 31, 2026, 09:33 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical August 25, 2026 ACT Public Outpatient and Community Outage 9h 23m HealthLink Smart Form - ACT Public Outpatient and Community

Started Aug 25, 2026, 01:06 PM UTC· resolved Aug 25, 2026, 10:29 PM UTC

  1. investigating Aug 25, 2026, 01:06 PM UTC

    Customers will not be able to submit referrals

  2. investigating Aug 25, 2026, 01:06 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Aug 25, 2026, 10:22 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 25, 2026, 10:29 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical August 12, 2026 Northland DHB eReferrals form Outage 4m HealthLink Smart Form - Northland Internal Referrals (not for in-patients), HealthLink Smart Form - Northland DHB eReferrals, HealthLink Smart Form - Northland Paper Upload, RMS Lite - Northland DHB

Started Aug 12, 2026, 12:44 AM UTC· resolved Aug 12, 2026, 12:48 AM UTC

  1. investigating Aug 12, 2026, 12:44 AM UTC

    Customers will experience issues submitting

  2. monitoring Aug 12, 2026, 12:46 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 12, 2026, 12:48 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical August 2, 2026 NDHB RMSLite Outage 21m HealthLink Smart Form - Northland Internal Referrals (not for in-patients), HealthLink Smart Form - Northland DHB eReferrals, RMS Lite - Northland DHB

Started Aug 02, 2026, 08:58 PM UTC· resolved Aug 02, 2026, 09:20 PM UTC

  1. investigating Aug 02, 2026, 08:58 PM UTC

    Healthlink customers will encounter NDHB form submission failures.

  2. identified Aug 02, 2026, 09:05 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Aug 02, 2026, 09:07 PM UTC

    We can see successful submissions now and we are monitoring the results.

  4. monitoring Aug 02, 2026, 09:14 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Aug 02, 2026, 09:20 PM UTC

    The issue is resolved now.

Read the full incident report →

Critical July 28, 2026 NZ Forms Submission Failure 2h 27m HealthLink Smart Form - Capital and Coast DHB eReferrals, HealthLink Smart Form - Hawke's Bay DHB eReferrals, HealthLink Smart Form - Northland DHB eReferrals, HealthLink Smart Form - Wairarapa DHB eReferrals and 1 more

Started Jul 28, 2026, 10:48 PM UTC· resolved Jul 29, 2026, 01:16 AM UTC

  1. investigating Jul 28, 2026, 10:48 PM UTC

    Customers will not be able to submit below affected services.

  2. investigating Jul 28, 2026, 11:52 PM UTC

    We are continuing to investigate this issue.

  3. investigating Jul 28, 2026, 11:53 PM UTC

    We are continuing to investigate this issue.

  4. monitoring Jul 29, 2026, 12:55 AM UTC

    Services are operational and we are monitoring

  5. resolved Jul 29, 2026, 01:16 AM UTC

    The issue is now resolved.

Read the full incident report →

Critical July 27, 2026 CareConnect Submission Failures 1h 14m HealthLink Smart Form - CareConnect eReferrals, HealthLink Smart Form - CareConnect eReferrals - Addendum

Started Jul 27, 2026, 09:12 PM UTC· resolved Jul 27, 2026, 10:26 PM UTC

  1. investigating Jul 27, 2026, 09:12 PM UTC

    Customers experiencing issues while submitting CareConnect eReferralForm

  2. identified Jul 27, 2026, 09:57 PM UTC

    Issues was identified at external system.

  3. monitoring Jul 27, 2026, 09:58 PM UTC

    We are monitoring with successful submissions

  4. resolved Jul 27, 2026, 10:26 PM UTC

    The issue is resolved now.

Read the full incident report →

Major July 22, 2026 NSW Health Outpatient Referrals Submission Issue 1h 17m HealthLink Smart Form - NSW Health Outpatient referrals – Illawarra Shoalhaven LHD, HealthLink Smart Form - NSW Health Outpatient referrals – South Eastern Sydney LHD, HealthLink Smart Form - NSW Health Outpatient referrals - Western Sydney LHD, HealthLink Smart Form - NSW Health Outpatient referrals - Central Coast LHD and 2 more

Started Jul 22, 2026, 03:50 AM UTC· resolved Jul 22, 2026, 05:08 AM UTC

  1. investigating Jul 22, 2026, 03:50 AM UTC

    Customers will face issue submitting NSW Health Outpatient referrals.

  2. identified Jul 22, 2026, 05:07 AM UTC

    The issue was most likely outside HealthLink perimeter.

  3. monitoring Jul 22, 2026, 05:08 AM UTC

    No more failures observed in last 1 hour.

  4. resolved Jul 22, 2026, 05:08 AM UTC

    Closing the incident.

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Critical July 21, 2026 Sydney Local Health District Womens Health Outage 9h HealthLink Smart Form - Sydney LHD Hospitals Services

Started Jul 21, 2026, 01:06 PM UTC· resolved Jul 21, 2026, 10:07 PM UTC

  1. investigating Jul 21, 2026, 01:06 PM UTC

    There is an issue with Sydney Local Health District Womens Health Healthlink Smart forms and customers will not be able to launch or submit.

  2. identified Jul 21, 2026, 09:48 PM UTC

    We are actively working on a resolution and will provide an update as soon as more information becomes available.

  3. monitoring Jul 21, 2026, 10:05 PM UTC

    A fix has been deployed, and we have successfully tested the application. The service is now operating as expected.

  4. resolved Jul 21, 2026, 10:07 PM UTC

    Incident resolved.

Read the full incident report →

Major July 16, 2026 Care Connect Submission Failures 3h 6m HealthLink Smart Form - CareConnect eReferrals, HealthLink Smart Form - CareConnect eReferrals - Addendum

Started Jul 16, 2026, 10:32 PM UTC· resolved Jul 17, 2026, 01:39 AM UTC

  1. investigating Jul 16, 2026, 10:32 PM UTC

    Customers experiencing issues while submitting CareConnect eReferralForm

  2. resolved Jul 17, 2026, 01:39 AM UTC

    Incident resolved.

Read the full incident report →

Critical July 15, 2026 Care Connect Submission Failure 40m HealthLink Smart Form - CareConnect eReferrals, HealthLink Smart Form - CareConnect eReferrals - Addendum

Started Jul 15, 2026, 11:46 PM UTC· resolved Jul 16, 2026, 12:26 AM UTC

  1. investigating Jul 15, 2026, 11:46 PM UTC

    Customers are facing submission failures when submitting Care Connect Form

  2. resolved Jul 16, 2026, 12:26 AM UTC

    Incident resolved.

Read the full incident report →

Major July 13, 2026 NPHO Primary Mental Health Outage 6h 34m HealthLink Smart Form - NPHO Primary Mental Health

Started Jul 13, 2026, 03:54 AM UTC· resolved Jul 13, 2026, 10:28 AM UTC

  1. investigating Jul 13, 2026, 03:54 AM UTC

    Customers will have issues launching/submitting the NPHO Primary Mental Health form

  2. identified Jul 13, 2026, 04:11 AM UTC

    The issue is identified and the fix will be implemented tonight(13/07/2026).

  3. resolved Jul 13, 2026, 10:28 AM UTC

    Incident resolved.

Read the full incident report →

Critical July 8, 2026 NHI Lookup error 48m HealthLink NHI Lookup, HealthLink Smart Form - NHI Lookup

Started Jul 08, 2026, 11:27 PM UTC· resolved Jul 09, 2026, 12:15 AM UTC

  1. investigating Jul 08, 2026, 11:27 PM UTC

    Customers are unable to access NHI forms

  2. identified Jul 08, 2026, 11:56 PM UTC

    We have identified the issues and implementing a fix

  3. monitoring Jul 08, 2026, 11:56 PM UTC

    We are monitoring the service

  4. resolved Jul 09, 2026, 12:15 AM UTC

    Incident resolved.

Read the full incident report →

Major July 7, 2026 Issues with some NZ Forms Attachment & Script Issue 5d 11h HealthLink Smart Form - ACC - All Woundcare (Total Care Health), HealthLink Smart Form - Hutt Valley District eReferrals, HealthLink Smart Form - Northland DHB eReferrals, HealthLink Smart Form - Veteran Affairs and 1 more

Started Jul 07, 2026, 11:19 PM UTC· resolved Jul 13, 2026, 10:29 AM UTC

  1. investigating Jul 07, 2026, 11:19 PM UTC

    NZ Customers are unable to attach the files/documents to the referrals and getting the scripts errors on some forms.

  2. investigating Jul 08, 2026, 11:25 PM UTC

    We are continuing to investigate this issue.

  3. identified Jul 13, 2026, 12:17 AM UTC

    The problem has been identified, and an update is scheduled for tonight (Monday 13th July) to fix the attachment & script issue

  4. resolved Jul 13, 2026, 10:29 AM UTC

    Incident resolved.

Read the full incident report →