HealthLink incident

NSW Health Outpatient Referrals Submission Issue

Resolved after 1 hour 17 minutes, affecting HealthLink Smart Form - NSW Health Outpatient referrals – Illawarra Shoalhaven LHD and HealthLink Smart Form - NSW Health Outpatient referrals – South Eastern Sydney LHD and 1 more, on July 22, 2026.

monitoring Jul 22, 2026, 05:08 AM UTC

No more failures observed in last 1 hour.

Started
Jul 22, 2026, 03:50 AM UTC
Resolved
Jul 22, 2026, 05:08 AM UTC
Duration
1h 17m
Detected by Pingoru
Jul 22, 2026, 03:50 AM UTC

Affected components

HealthLink Smart Form - NSW Health Outpatient referrals – Illawarra Shoalhaven LHDHealthLink Smart Form - NSW Health Outpatient referrals – South Eastern Sydney LHDHealthLink Smart Form - NSW Health Outpatient referrals - Western Sydney LHDHealthLink Smart Form - NSW Health Outpatient referrals - Central Coast LHDHealthLink Smart Form - NSW Health Outpatient referrals - Far West LHDHealthLink Smart Form - NSW Health Outpatient referrals - Western NSW LHD

Update timeline

  1. investigating Jul 22, 2026, 03:50 AM UTC

    Customers will face issue submitting NSW Health Outpatient referrals.

  2. identified Jul 22, 2026, 05:07 AM UTC

    The issue was most likely outside HealthLink perimeter.

  3. monitoring Jul 22, 2026, 05:08 AM UTC

    No more failures observed in last 1 hour.

  4. resolved Jul 22, 2026, 05:08 AM UTC

    Closing the incident.

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