HealthLink incident

NSW Health Forms Submission Outage

Resolved after 22 hours 44 minutes, affecting HealthLink Smart Form - Northern NSW LHD – eReferrals and HealthLink Smart Form - NSW Health Outpatient referrals – Illawarra Shoalhaven LHD and 1 more, on October 22, 2026.

investigating Oct 22, 2026, 03:18 AM UTC

We are continuing to investigate this issue.

Started
Oct 22, 2026, 01:15 AM UTC
Resolved
Oct 23, 2026, 12:00 AM UTC
Duration
22h 44m
Detected by Pingoru
Oct 22, 2026, 01:15 AM UTC

Affected components

HealthLink Smart Form - Northern NSW LHD – eReferralsHealthLink Smart Form - NSW Health Outpatient referrals – Illawarra Shoalhaven LHDHealthLink Smart Form - NSW Health Outpatient referrals – South Eastern Sydney LHDHealthLink Smart Form - NSW Health Outpatient referrals - Western Sydney LHDHealthLink Smart Form - NSW Health Outpatient referrals - Central Coast LHDHealthLink Smart Form - NSW Health Outpatient referrals - Far West LHDHealthLink Smart Form - NSW Health Outpatient referrals - Western NSW LHDHealthLink Smart Form - Sydney LHD Hospitals Services

Update timeline

  1. investigating Oct 22, 2026, 01:15 AM UTC

    Customers will experience issues submitting the affected forms.

  2. investigating Oct 22, 2026, 03:17 AM UTC

    We are continuing to investigate this issue.

  3. investigating Oct 22, 2026, 03:18 AM UTC

    We are continuing to investigate this issue.

  4. resolved Oct 23, 2026, 12:00 AM UTC

    Incident resolved.

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