HealthLink Outage History

HealthLink is up right now

Pingoru has recorded 51 incidents for HealthLink: 51 in the last 12 months and 23 in the last 90 days.

Source: status.healthlink.net

51incidents recorded
51last 12 months
23last 90 days
9 hourstypical duration

Incidents, newest first

Critical July 3, 2026 ACC Outage affecting Healthlink ACC45 form Submissions 2h 20m

Started Jul 03, 2026, 10:32 AM UTC· resolved Jul 03, 2026, 12:53 PM UTC

  1. investigating Jul 03, 2026, 10:32 AM UTC

    Customers are unable to submit Healthlink ACC45 form Submissions due to ACC Outage.

  2. investigating Jul 03, 2026, 12:53 PM UTC

    We are continuing to investigate this issue.

  3. resolved Jul 03, 2026, 12:53 PM UTC

    This incident has been resolved.

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Major July 1, 2026 Transport for NSW forms submission failure - Intermittent 35m HealthLink Smart Form - Transport for NSW

Started Jul 01, 2026, 01:14 AM UTC· resolved Jul 01, 2026, 01:50 AM UTC

  1. investigating Jul 01, 2026, 01:14 AM UTC

    Customers will encounter intermittent submission failures for Transport of NSW form

  2. monitoring Jul 01, 2026, 01:46 AM UTC

    We are seeing successful submissions now

  3. resolved Jul 01, 2026, 01:50 AM UTC

    The issue is now resolved.

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Major June 29, 2026 HealthSecure Digital Certificate download failure due to External System Unavailability 7d 20h HealthLink - Health Secure Digital Certificate Issuance (Digi Cert)

Started Jun 29, 2026, 04:01 AM UTC· resolved Jul 07, 2026, 12:45 AM UTC

  1. investigating Jun 29, 2026, 04:01 AM UTC

    Customers not able to download digital certificates since this morning.

  2. investigating Jul 01, 2026, 11:06 PM UTC

    We’re currently experiencing an issue preventing customers from downloading digital certificates. The problem appears to be caused by an outage with an external system provider. Our team is working with them to restore service as soon as possible.

  3. investigating Jul 07, 2026, 12:45 AM UTC

    We are continuing to investigate this issue.

  4. resolved Jul 07, 2026, 12:45 AM UTC

    This incident has been resolved.

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Critical June 16, 2026 Care Connect Submission Failure Due to External System Unavailability 2h 18m HealthLink Smart Form - CareConnect eReferrals

Started Jun 16, 2026, 11:07 PM UTC· resolved Jun 17, 2026, 01:25 AM UTC

  1. investigating Jun 16, 2026, 11:07 PM UTC

    Care Connect Submission are failing due to External System Unavailability

  2. resolved Jun 17, 2026, 01:25 AM UTC

    Incident resolved.

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Critical June 12, 2026 Electronic Special Authority Maintenance 10m HealthLink - Electronic Special Authority

Started Jun 12, 2026, 01:30 AM UTC· resolved Jun 12, 2026, 01:41 AM UTC

  1. investigating Jun 12, 2026, 01:30 AM UTC

    Customers will have issues submitting Electronic Special Authority claims.

  2. resolved Jun 12, 2026, 01:41 AM UTC

    This incident has been resolved.

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Major June 7, 2026 HealthLink Smart Form - Northland DHB eReferrals, HealthLink Smart Form - Northland Internal Referrals (not for in-patients), RMS Lite - Northland DHB — NDHB eReferrals and RMSLite Outage 7m HealthLink Smart Form - Northland Internal Referrals (not for in-patients), HealthLink Smart Form - Northland DHB eReferrals, RMS Lite - Northland DHB

Started Jun 07, 2026, 11:01 PM UTC· resolved Jun 07, 2026, 11:09 PM UTC

  1. investigating Jun 07, 2026, 11:01 PM UTC

    Customers are not able to Submit NDHB ereferrals and RMSLite

  2. investigating Jun 07, 2026, 11:03 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Jun 07, 2026, 11:08 PM UTC

    Restated NDHB RMSLite Service. Can see the successful submissions for NDHB ereferrals.

  4. resolved Jun 07, 2026, 11:09 PM UTC

    Incident resolved.

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Critical June 5, 2026 SEV1 - Critical | HealthLink Smart Form - CareConnect eReferrals — CareConnect Submission Failures 5m HealthLink Smart Form - CareConnect eReferrals

Started Jun 05, 2026, 02:39 AM UTC· resolved Jun 05, 2026, 02:44 AM UTC

  1. investigating Jun 05, 2026, 02:39 AM UTC

    Customers are unable to submit Careconnect eReferrals

  2. resolved Jun 05, 2026, 02:44 AM UTC

    Submissions are back online. HealthAlliance confirmed Issue at their end.

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Critical June 1, 2026 Healthlink API Directory Outage 3h 35m HealthLink API Directory

Started Jun 01, 2026, 10:34 PM UTC· resolved Jun 02, 2026, 02:09 AM UTC

  1. investigating Jun 01, 2026, 10:34 PM UTC

    We are currently investigating this issue.

  2. investigating Jun 01, 2026, 11:24 PM UTC

    We are continuing to investigate this issue.

  3. resolved Jun 02, 2026, 02:09 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical June 1, 2026 Grampians Health eReferrals Submission Failures 3h 14m HealthLink Smart Form - Grampians Health

Started Jun 01, 2026, 09:16 AM UTC· resolved Jun 01, 2026, 12:30 PM UTC

  1. investigating Jun 01, 2026, 09:16 AM UTC

    We are currently investigating this issue.

  2. resolved Jun 01, 2026, 07:30 PM UTC

    This incident has been resolved.

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Minor May 21, 2026 CareConnect - Radiology Referral Partial Outage 6h 58m HealthLink Smart Form - CareConnect eReferrals

Started May 21, 2026, 12:04 AM UTC· resolved May 21, 2026, 07:02 AM UTC

  1. identified May 21, 2026, 12:04 AM UTC

    This only affects CareConnect - Radiology Referral

  2. identified May 21, 2026, 12:05 AM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring May 21, 2026, 07:01 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 21, 2026, 07:02 AM UTC

    This incident has been resolved.

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Notice May 19, 2026 Northland DHB eReferrals submission failures 2m

Started May 19, 2026, 02:30 AM UTC· resolved May 19, 2026, 02:32 AM UTC

  1. investigating May 19, 2026, 02:30 AM UTC

    Customers will have issues submitting Northland DHB eReferrals form

  2. resolved May 19, 2026, 02:32 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical May 18, 2026 Forms & Messaging Outage - Across NZ & AU 54m HealthLink Secure Messaging (NZ), HealthLink Secure Messaging (AU), HealthLink Smart Forms (NZ), HealthLink Smart Forms (AU) and 10 more

Started May 18, 2026, 05:48 AM UTC· resolved May 18, 2026, 06:43 AM UTC

  1. investigating May 18, 2026, 05:48 AM UTC

    Customer will be unable to send and receive messages and launch or submit forms.

  2. investigating May 18, 2026, 05:49 AM UTC

    We are continuing to investigate this issue.

  3. investigating May 18, 2026, 06:35 AM UTC

    We are continuing to investigate this issue.

  4. monitoring May 18, 2026, 06:40 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved May 18, 2026, 06:43 AM UTC

    This incident has been resolved.

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Critical May 16, 2026 Electronic Special Authority (ESA) Outage 18m HealthLink - Electronic Special Authority

Started May 16, 2026, 01:57 AM UTC· resolved May 16, 2026, 02:15 AM UTC

  1. investigating May 16, 2026, 01:57 AM UTC

    Customers won’t be able to submit Electronic Special Authority.

  2. resolved May 16, 2026, 02:15 AM UTC

    This incident has been resolved.

Read the full incident report →