HealthLink incident

Issues with some NZ Forms Attachment & Script Issue

Resolved after 5 days 11 hours, affecting HealthLink Smart Form - ACC - All Woundcare (Total Care Health) and HealthLink Smart Form - Hutt Valley District eReferrals and 1 more, on July 7, 2026.

identified Jul 13, 2026, 12:17 AM UTC

The problem has been identified, and an update is scheduled for tonight (Monday 13th July) to fix the attachment & script issue

Started: Jul 07, 2026, 11:19 PM UTC
Resolved: Jul 13, 2026, 10:29 AM UTC
Duration: 5d 11h
Detected by Pingoru: Jul 07, 2026, 11:19 PM UTC

Affected components

HealthLink Smart Form - ACC - All Woundcare (Total Care Health)HealthLink Smart Form - Hutt Valley District eReferralsHealthLink Smart Form - Northland DHB eReferralsHealthLink Smart Form - Veteran AffairsHealthLink Smart Form - CareConnect eReferrals

Update timeline

investigating Jul 07, 2026, 11:19 PM UTC

NZ Customers are unable to attach the files/documents to the referrals and getting the scripts errors on some forms.
investigating Jul 08, 2026, 11:25 PM UTC

We are continuing to investigate this issue.
identified Jul 13, 2026, 12:17 AM UTC

The problem has been identified, and an update is scheduled for tonight (Monday 13th July) to fix the attachment & script issue
resolved Jul 13, 2026, 10:29 AM UTC

Incident resolved.

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