Health Gorilla incident

2025-04-25 Lab Network Response Time

Resolved after 16 minutes, affecting Lab Connectivity (General), on April 25, 2025.

investigating Apr 25, 2025, 07:05 PM UTC

As of 04/25/2025, Lab Network ordering is experiencing longer than normal response times when placing orders through the Health Gorilla Platform. We are aware of the issue and are in the process of identifying the solution. Orders are still going out, but they are taking longer than expected.

Started
Apr 25, 2025, 07:05 PM UTC
Resolved
Apr 25, 2025, 07:21 PM UTC
Duration
16m
Detected by Pingoru
Apr 25, 2025, 07:05 PM UTC

Affected components

Lab Connectivity (General)

Update timeline

  1. investigating Apr 25, 2025, 07:05 PM UTC

    As of 04/25/2025, Lab Network ordering is experiencing longer than normal response times when placing orders through the Health Gorilla Platform. We are aware of the issue and are in the process of identifying the solution. Orders are still going out, but they are taking longer than expected.

  2. resolved Apr 25, 2025, 07:21 PM UTC

    The issue has been resolved and orders responses are again back to normal.

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