Resolved after 3 hours 44 minutes, affecting Web Portal, on April 24, 2025.
We have identified the processes causing slow system response times and we have resolved the issue. System performance is now back to normal. Issue resolved at 3:53pmPST.
Affected components
Web Portal
Update timeline
- investigating Apr 24, 2025, 08:44 PM UTC
As of 04/24/2025, Health Gorilla's web portal is experiencing longer response times. As a result, we are aware of the issue and are in the process of identifying the solution to the longer than expected response times.
- resolved Apr 25, 2025, 12:29 AM UTC
We have identified the processes causing slow system response times and we have resolved the issue. System performance is now back to normal. Issue resolved at 3:53pmPST.
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