Hang Outage History

Hang is up right now

Hang had 15 outages in the last 2 years totaling 80h 5m of downtime, averaging 0.6 incidents per month.

There were 15 Hang outages since March 12, 2025 totaling 80h 5m of downtime. Each is summarised below. Incident details, duration, and resolution information.

Source: status.hang.com

Major October 6, 2026

Degraded performance on the Customer Data Platform due to a Cloudflare incident

Detected by Pingoru
Oct 06, 2026, 03:20 PM UTC
Resolved
Oct 06, 2026, 06:03 PM UTC
Duration
2h 42m
Affected: Hang Copilot
Timeline · 4 updates
  1. identified Oct 06, 2026, 03:20 PM UTC

    The Hang Customer Data Platform is running slower than normal because of an ongoing incident at Cloudflare, one of our network providers. You may see slower page loads, occasional errors, or timeouts in the CDP dashboard. Some background processing may also take longer than usual to finish. Cloudflare has found the cause and is working on a fix. We're watching our systems closely and will post another update within 60 minutes, or sooner if anything changes. Thank you for your patience.

  2. monitoring Oct 06, 2026, 04:06 PM UTC

    The Customer Data Platform is working again. Dashboards, and images in marketing emails, are loading normally. We're watching closely to make sure everything stays stable and will post another update within 30 minutes.

  3. monitoring Oct 06, 2026, 04:07 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Oct 06, 2026, 06:03 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical July 15, 2026

Service Disruption

Detected by Pingoru
Jul 15, 2026, 02:36 PM UTC
Resolved
Jul 16, 2026, 10:46 AM UTC
Duration
20h 10m
Affected: Hang UI (Web/Mobile/Embedded)Hang CopilotManagement PortalActivity Processing WorkersPartner APIPOS Data SyncAnalyticsWebhooks
Timeline · 1 update
  1. resolved Jul 15, 2026, 03:15 PM UTC

    Between 14:36 and 14:46 UTC (10:36–10:46 AM ET), our API experienced a service disruption during maintenance. During this window, some requests may have failed or timed out. Our team identified the issue and restored full service. We have identified the root cause and put additional safeguards in place to prevent recurrence.

Read the full incident report →

Major June 23, 2026

Degraded AI Functionality

Detected by Pingoru
Jun 23, 2026, 02:19 PM UTC
Resolved
Jun 23, 2026, 04:35 PM UTC
Duration
2h 15m
Affected: Hang Copilot
Timeline · 4 updates
  1. identified Jun 23, 2026, 02:53 PM UTC

    We've identified an issue causing degraded performance affecting some AI-powered features due to an outage with an upstream provider. Users may experience intermittent failures, slower response times, or temporary unavailability. We will provide another update as soon as more information is available.

  2. monitoring Jun 23, 2026, 02:54 PM UTC

    A fix has been implemented by our upstream provider and we are monitoring the results.

  3. monitoring Jun 23, 2026, 03:50 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Jun 23, 2026, 04:35 PM UTC

    This incident has been resolved.

Read the full incident report →

Major May 28, 2026

Increased error rates in Copilot

Detected by Pingoru
May 28, 2026, 06:33 PM UTC
Resolved
May 28, 2026, 06:41 PM UTC
Duration
7m
Affected: Hang Copilot
Timeline · 2 updates
  1. identified May 28, 2026, 06:33 PM UTC

    The issue has been identified and a fix is being implemented.

  2. resolved May 28, 2026, 06:41 PM UTC

    This incident has been resolved.

Read the full incident report →

Major May 15, 2026

Degraded performance — upstream AI provider outage

Detected by Pingoru
May 15, 2026, 12:25 AM UTC
Resolved
May 15, 2026, 02:06 AM UTC
Duration
1h 40m
Affected: Hang CopilotAnalytics
Timeline · 2 updates
  1. identified May 15, 2026, 12:25 AM UTC

    We're currently experiencing degraded service due to an outage at an upstream AI provider. Requests routed through the affected provider may fail, time out, or return errors. Our systems are operational; the disruption is external.

  2. resolved May 15, 2026, 02:06 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical January 21, 2026

Upstream Provider Outage

Detected by Pingoru
Jan 21, 2026, 07:56 PM UTC
Resolved
Jan 21, 2026, 09:30 PM UTC
Duration
1h 34m
Affected: Hang Copilot
Timeline · 2 updates
  1. investigating Jan 21, 2026, 07:56 PM UTC

    A global upstream provider is currently experiencing an outage. We are investigating the issue and monitoring closely.

  2. resolved Jan 22, 2026, 02:30 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 18, 2025

Upstream provider outage

Detected by Pingoru
Nov 18, 2025, 01:34 PM UTC
Resolved
Nov 18, 2025, 03:58 PM UTC
Duration
2h 23m
Affected: Hang UI (Web/Mobile/Embedded)Hang Copilot
Timeline · 3 updates
  1. investigating Nov 18, 2025, 01:34 PM UTC

    A global upstream provider is currently experiencing an outage. We are investigating the issue and monitoring closely.

  2. investigating Nov 18, 2025, 01:46 PM UTC

    We are continuing to investigate this issue.

  3. resolved Nov 18, 2025, 03:58 PM UTC

    This incident has been resolved.

Read the full incident report →

Major October 20, 2025

Hang Status Update

Detected by Pingoru
Oct 20, 2025, 09:56 AM UTC
Resolved
Oct 21, 2025, 12:31 PM UTC
Duration
1d 2h
Affected: Hang CopilotActivity Processing WorkersPOS Data SyncAnalyticsWebhooksOnline Ordering Service
Timeline · 3 updates
  1. investigating Oct 20, 2025, 01:56 PM UTC

    We are aware of a Third Party Partner outage affecting multiple Hang systems and are investigating. Updates will be provided here as they are available.

  2. identified Oct 20, 2025, 02:26 PM UTC

    We’re still seeing widespread errors from several upstream providers used by Hang. This is an external outage outside of Hang’s control. Some features may be degraded or delayed. We are monitoring continuously.

  3. resolved Oct 21, 2025, 12:31 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 14, 2025

Intermittent slow load time in portal

Detected by Pingoru
Aug 14, 2025, 04:28 PM UTC
Resolved
Aug 14, 2025, 06:00 PM UTC
Duration
1h 31m
Affected: Hang UI (Web/Mobile/Embedded)
Timeline · 3 updates
  1. investigating Aug 14, 2025, 04:28 PM UTC

    We are currently investigating this issue.

  2. monitoring Aug 14, 2025, 04:58 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 14, 2025, 07:31 PM UTC

    This incident has been resolved.

Read the full incident report →

Major August 7, 2025

Downstream provider causing intermittent login issues to admin portal

Detected by Pingoru
Aug 07, 2025, 09:08 PM UTC
Resolved
Aug 07, 2025, 10:03 PM UTC
Duration
54m
Affected: Management Portal
Timeline · 3 updates
  1. identified Aug 07, 2025, 09:08 PM UTC

    One of our downstream providers for the admin system is experiencing issues with authentication. This is causing intermittent issues on loading admin pages. The provider is aware and is working on a fix.

  2. monitoring Aug 07, 2025, 09:40 PM UTC

    The admin system appears to be fully functional. Monitoring for any further disruptions.

  3. resolved Aug 07, 2025, 10:03 PM UTC

    All systems functional for the last 30 minutes. Resolving the issue.

Read the full incident report →

Major June 12, 2025

GCP & Cloudflare Outage

Detected by Pingoru
Jun 12, 2025, 04:45 PM UTC
Resolved
Jun 13, 2025, 12:11 AM UTC
Duration
7h 25m
Affected: Hang UI (Web/Mobile/Embedded)Hang CopilotManagement PortalActivity Processing WorkersPartner APIPOS Data SyncAnalyticsWebhooksSMSEmailPush NotificationsSubscriptionsOnline Ordering Service
Timeline · 8 updates
  1. investigating Jun 12, 2025, 07:50 PM UTC

    We're currently investigating an outage related to disruptions with GCP and Cloudflare that is impacting Hang Copilot.

  2. investigating Jun 12, 2025, 08:20 PM UTC

    Shopify is experiencing upstream provider issues causing a delay in syncing customers and transactions.

  3. investigating Jun 12, 2025, 08:20 PM UTC

    We are continuing to investigate this issue.

  4. investigating Jun 12, 2025, 08:26 PM UTC

    We’re beginning to see some of our upstream providers come back online. As a result, certain features of Hang Copilot are starting to function again. We’ll continue to monitor and provide updates as full service is restored.

  5. investigating Jun 12, 2025, 08:52 PM UTC

    GCP and Cloudflare have been gradually resolving their outages, and services are continuing to be partially restored. We’re closely monitoring the situation to ensure full stability across our services. Thanks for your continued patience.

  6. investigating Jun 12, 2025, 11:52 PM UTC

    We are continuing to investigate this issue.

  7. investigating Jun 13, 2025, 12:10 AM UTC

    We are continuing to investigate this issue.

  8. resolved Jun 13, 2025, 01:05 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 1, 2025

Twilio SMS Provider Issues (AT&T Specific)

Detected by Pingoru
May 01, 2025, 06:59 PM UTC
Resolved
May 02, 2025, 01:22 AM UTC
Duration
6h 22m
Affected: SMS
Timeline · 3 updates
  1. identified May 01, 2025, 06:59 PM UTC

    Twilio, our SMS provider, is experiencing delays sending messages. We are monitoring the situation and will report when it is fully functional. Message from Twilio: investigating - We are experiencing SMS delivery delays when sending messages to AT&T Network in the United States. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available. https://status.twilio.com/

  2. identified May 01, 2025, 06:59 PM UTC

    We are continuing to work on a fix for this issue.

  3. resolved May 02, 2025, 01:22 AM UTC

    This incident has been resolved.

Read the full incident report →

Major May 1, 2025

Analytics Board Sync Delay

Detected by Pingoru
May 01, 2025, 03:00 PM UTC
Resolved
May 01, 2025, 03:23 PM UTC
Duration
23m
Affected: Analytics
Timeline · 2 updates
  1. monitoring May 01, 2025, 03:22 PM UTC

    A fix has been implemented and we are monitoring the results.

  2. resolved May 01, 2025, 03:23 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 12, 2025

Degraded Performance - Management Portal

Detected by Pingoru
Mar 12, 2025, 04:45 PM UTC
Resolved
Mar 12, 2025, 10:44 PM UTC
Duration
5h 59m
Affected: Management Portal
Timeline · 2 updates
  1. monitoring Mar 12, 2025, 04:45 PM UTC

    One of our upstream providers is having intermittent connectivity issues. Admin pages may load slowly. We are in contact and monitoring the situation.

  2. resolved Mar 12, 2025, 10:44 PM UTC

    This incident has been resolved.

Read the full incident report →