Hang incident

Service Disruption

Critical Resolved View vendor source →

Hang experienced a critical incident on July 15, 2026 affecting Hang UI (Web/Mobile/Embedded) and Hang Copilot and 1 more component, lasting 20h 10m. The incident has been resolved; the full update timeline is below.

Started
Jul 15, 2026, 02:36 PM UTC
Resolved
Jul 16, 2026, 10:46 AM UTC
Duration
20h 10m
Detected by Pingoru
Jul 15, 2026, 02:36 PM UTC

Affected components

Hang UI (Web/Mobile/Embedded)Hang CopilotManagement PortalActivity Processing WorkersPartner APIPOS Data SyncAnalyticsWebhooks

Update timeline

  1. resolved Jul 15, 2026, 03:15 PM UTC

    Between 14:36 and 14:46 UTC (10:36–10:46 AM ET), our API experienced a service disruption during maintenance. During this window, some requests may have failed or timed out. Our team identified the issue and restored full service. We have identified the root cause and put additional safeguards in place to prevent recurrence.