Hang incident
Degraded performance on the Customer Data Platform due to a Cloudflare incident
Hang experienced a major incident on October 6, 2026 affecting Hang Copilot, lasting 2h 42m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 06, 2026, 03:20 PM UTC
The Hang Customer Data Platform is running slower than normal because of an ongoing incident at Cloudflare, one of our network providers. You may see slower page loads, occasional errors, or timeouts in the CDP dashboard. Some background processing may also take longer than usual to finish. Cloudflare has found the cause and is working on a fix. We're watching our systems closely and will post another update within 60 minutes, or sooner if anything changes. Thank you for your patience.
- monitoring Oct 06, 2026, 04:06 PM UTC
The Customer Data Platform is working again. Dashboards, and images in marketing emails, are loading normally. We're watching closely to make sure everything stays stable and will post another update within 30 minutes.
- monitoring Oct 06, 2026, 04:07 PM UTC
We are continuing to monitor for any further issues.
- resolved Oct 06, 2026, 06:03 PM UTC
This incident has been resolved.