Hang experienced a major incident on October 20, 2025 affecting Hang Copilot and Activity Processing Workers and 1 more component, lasting 1d 2h. The incident has been resolved; the full update timeline is below.
Affected components
Hang CopilotActivity Processing WorkersPOS Data SyncAnalyticsWebhooksOnline Ordering Service
Update timeline
- investigating Oct 20, 2025, 01:56 PM UTC
We are aware of a Third Party Partner outage affecting multiple Hang systems and are investigating. Updates will be provided here as they are available.
- identified Oct 20, 2025, 02:26 PM UTC
We’re still seeing widespread errors from several upstream providers used by Hang. This is an external outage outside of Hang’s control. Some features may be degraded or delayed. We are monitoring continuously.
- resolved Oct 21, 2025, 12:31 PM UTC
This incident has been resolved.