Hang incident

Upstream provider outage

Minor Resolved View vendor source →

Hang experienced a minor incident on November 18, 2025 affecting Hang UI (Web/Mobile/Embedded) and Hang Copilot, lasting 2h 23m. The incident has been resolved; the full update timeline is below.

Started
Nov 18, 2025, 01:34 PM UTC
Resolved
Nov 18, 2025, 03:58 PM UTC
Duration
2h 23m
Detected by Pingoru
Nov 18, 2025, 01:34 PM UTC

Affected components

Hang UI (Web/Mobile/Embedded)Hang Copilot

Update timeline

  1. investigating Nov 18, 2025, 01:34 PM UTC

    A global upstream provider is currently experiencing an outage. We are investigating the issue and monitoring closely.

  2. investigating Nov 18, 2025, 01:46 PM UTC

    We are continuing to investigate this issue.

  3. resolved Nov 18, 2025, 03:58 PM UTC

    This incident has been resolved.