Hang experienced a major incident on June 12, 2025 affecting Hang UI (Web/Mobile/Embedded) and Hang Copilot and 1 more component, lasting 7h 25m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 12, 2025, 07:50 PM UTC
We're currently investigating an outage related to disruptions with GCP and Cloudflare that is impacting Hang Copilot.
- investigating Jun 12, 2025, 08:20 PM UTC
Shopify is experiencing upstream provider issues causing a delay in syncing customers and transactions.
- investigating Jun 12, 2025, 08:20 PM UTC
We are continuing to investigate this issue.
- investigating Jun 12, 2025, 08:26 PM UTC
We’re beginning to see some of our upstream providers come back online. As a result, certain features of Hang Copilot are starting to function again. We’ll continue to monitor and provide updates as full service is restored.
- investigating Jun 12, 2025, 08:52 PM UTC
GCP and Cloudflare have been gradually resolving their outages, and services are continuing to be partially restored. We’re closely monitoring the situation to ensure full stability across our services. Thanks for your continued patience.
- investigating Jun 12, 2025, 11:52 PM UTC
We are continuing to investigate this issue.
- investigating Jun 13, 2025, 12:10 AM UTC
We are continuing to investigate this issue.
- resolved Jun 13, 2025, 01:05 PM UTC
This incident has been resolved.