Hang incident

Downstream provider causing intermittent login issues to admin portal

Major Resolved View vendor source →

Hang experienced a major incident on August 7, 2025 affecting Management Portal, lasting 54m. The incident has been resolved; the full update timeline is below.

Started
Aug 07, 2025, 09:08 PM UTC
Resolved
Aug 07, 2025, 10:03 PM UTC
Duration
54m
Detected by Pingoru
Aug 07, 2025, 09:08 PM UTC

Affected components

Management Portal

Update timeline

  1. identified Aug 07, 2025, 09:08 PM UTC

    One of our downstream providers for the admin system is experiencing issues with authentication. This is causing intermittent issues on loading admin pages. The provider is aware and is working on a fix.

  2. monitoring Aug 07, 2025, 09:40 PM UTC

    The admin system appears to be fully functional. Monitoring for any further disruptions.

  3. resolved Aug 07, 2025, 10:03 PM UTC

    All systems functional for the last 30 minutes. Resolving the issue.