pingoru pingoru Handpoint had 13 outages in the last 2 years totaling 22h 22m of downtime, averaging 0.5 incidents per month.
There were 13 Handpoint outages since October 20, 2025 totaling 22h 22m of downtime. Each is summarised below. Incident details, duration, and resolution information.
Under investigation
TNS reports that the Interac incident has been resolved. We are now receiving approvals.
emerchantpay, Lloyds, Omnipay, and 1 other resource went down.
emerchantpay, Lloyds, Omnipay, and 1 other resource recovered.
Altron went down.
Altron recovered.
Interac and TNS went down.
Interac and TNS recovered.
emerchantpay, Lloyds, Omnipay, and 1 other resource went down.
Update: We have successfully restored connectivity to the Omnipay/Fiserv VPN tunnels. Our records indicate that transaction processing returned to normal levels as of 11:56:15 UTC. Our engineering team has confirmed that all communication channels are stable; however, we will continue to monitor the service closely for the next few hours to ensure continued performance. We apologize for the disruption and appreciate your patience.
Worldpay/Vantiv went down.
Worldpay/Vantiv recovered.
We are currently investigating an issue where TMS Analytics is failing to load the list of processed transactions. Our engineering team is working to restore service as quickly as possible. Note this is NOT affecting transaction processing nor transactionFeed API.
TMS Analytics is now fully operational and showing the history of processed transactions. We apologize for any inconvenience.
Handpoint Transaction Feed API went down.
Handpoint Transaction Feed API recovered.
We are currently investigating an issue where TMS Analytics is failing to load the list of processed transactions. Our engineering team is working to restore service as quickly as possible. In the meantime, you can access transaction data by logging into merchant.portal.com using your unique merchant email address. Payment processing is not affected and transactionFeed API is not affected either, it's only on TMS Web Analytics
The issue affecting TMS Analytics has been resolved, and the list of processed transactions is now loading correctly. We apologize for the disruption and appreciate your patience while we worked through this
We are currently investigating an issue where a small amount of transactions are being approved by the acquirer and then cancelled due to an issue storing the data, the merchants would experience these transactions as 'FAILED' and can retry the transaction. Our team is actively investigating to provide a fix.
We believe the fix is working and we haven´t seen any new examples, the team will continue to monitor during the day.
Global Payments(TSYS) has received of reports of increased time out responses
We're currently not experiencing any timeouts. The issue has recovered.
emerchantpay, Lloyds, Omnipay, and 1 other resource went down.
Lloyds and Paystrax recovered.
We’re investigating an issue with AWS Virginia that is impacting on our transactions and systems. We’re working to fix the problem as quickly as we can. We’ll share another update shortly.
Update: We are seeing significant recovery. Most payment authorizations are now succeeding. AWS reports most requests in US-East (N. Virginia) are succeeding, with ongoing work to process backlogs. Some residual latency or intermittent failures may persist during catch-up.