Handpoint experienced a major incident on April 24, 2026 affecting Current status by Acquirer (emerchantpay) and Current status by Acquirer (Lloyds) and 1 more component, lasting 1h 12m. The incident has been resolved; the full update timeline is below.
Affected components
Current status by Acquirer (emerchantpay)Current status by Acquirer (Lloyds)Current status by Acquirer (Omnipay)Current status by Acquirer (Paystrax)
Update timeline
- investigating Apr 24, 2026, 10:52 AM UTC
emerchantpay, Lloyds, Omnipay, and 1 other resource went down.
- resolved Apr 24, 2026, 12:05 PM UTC
Update: We have successfully restored connectivity to the Omnipay/Fiserv VPN tunnels. Our records indicate that transaction processing returned to normal levels as of 11:56:15 UTC. Our engineering team has confirmed that all communication channels are stable; however, we will continue to monitor the service closely for the next few hours to ensure continued performance. We apologize for the disruption and appreciate your patience.