Handpoint experienced a minor incident on April 10, 2026 affecting Current status by Handpoint Application (Handpoint Transaction Feed API), lasting 29m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 10, 2026, 07:53 AM UTC
We are currently investigating an issue where TMS Analytics is failing to load the list of processed transactions. Our engineering team is working to restore service as quickly as possible. In the meantime, you can access transaction data by logging into merchant.portal.com using your unique merchant email address. Payment processing is not affected and transactionFeed API is not affected either, it's only on TMS Web Analytics
- resolved Apr 10, 2026, 08:22 AM UTC
The issue affecting TMS Analytics has been resolved, and the list of processed transactions is now loading correctly. We apologize for the disruption and appreciate your patience while we worked through this