Handpoint incident

Altron, emerchantpay, and 3 other services are down

Major Resolved View vendor source →

Handpoint experienced a major incident on October 20, 2025 affecting Current status by Acquirer (Altron) and Current status by Acquirer (emerchantpay) and 1 more component, lasting 2h 51m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 03:13 PM UTC
Resolved
Oct 20, 2025, 06:04 PM UTC
Duration
2h 51m
Detected by Pingoru
Oct 20, 2025, 03:13 PM UTC

Affected components

Current status by Acquirer (Altron)Current status by Acquirer (emerchantpay)Current status by Acquirer (Lloyds)Current status by Acquirer (Omnipay)Current status by Acquirer (Paystrax)

Update timeline

  1. investigating Oct 20, 2025, 03:13 PM UTC

    emerchantpay, Lloyds, Omnipay, and 1 other resource went down.

  2. resolved Oct 20, 2025, 06:04 PM UTC

    Lloyds and Paystrax recovered.