Handpoint experienced a minor incident on October 20, 2025 affecting Current status by Handpoint Application (Handpoint In-person/Card Present Gateway), lasting 1h 51m. The incident has been resolved; the full update timeline is below.
Affected components
Current status by Handpoint Application (Handpoint In-person/Card Present Gateway)
Update timeline
- investigating Oct 20, 2025, 07:31 AM UTC
We’re investigating an issue with AWS Virginia that is impacting on our transactions and systems. We’re working to fix the problem as quickly as we can. We’ll share another update shortly.
- resolved Oct 20, 2025, 09:22 AM UTC
Update: We are seeing significant recovery. Most payment authorizations are now succeeding. AWS reports most requests in US-East (N. Virginia) are succeeding, with ongoing work to process backlogs. Some residual latency or intermittent failures may persist during catch-up.