Handpoint incident

Degraded Service - Some transactions are failing

Minor Resolved View vendor source →

Handpoint experienced a minor incident on October 31, 2025 affecting Current status by Acquirer (emerchantpay) and Current status by Acquirer (Lloyds) and 1 more component, lasting 7h 25m. The incident has been resolved; the full update timeline is below.

Started
Oct 31, 2025, 07:23 AM UTC
Resolved
Oct 31, 2025, 02:48 PM UTC
Duration
7h 25m
Detected by Pingoru
Oct 31, 2025, 07:23 AM UTC

Affected components

Current status by Acquirer (emerchantpay)Current status by Acquirer (Lloyds)Current status by Acquirer (Omnipay)Current status by Acquirer (Paystrax)Current status by Acquirer (Teya)

Update timeline

  1. investigating Oct 31, 2025, 07:23 AM UTC

    We are currently investigating an issue where a small amount of transactions are being approved by the acquirer and then cancelled due to an issue storing the data, the merchants would experience these transactions as 'FAILED' and can retry the transaction. Our team is actively investigating to provide a fix.

  2. resolved Oct 31, 2025, 02:48 PM UTC

    We believe the fix is working and we haven´t seen any new examples, the team will continue to monitor during the day.