Handpoint incident

Global payments timeouts

Minor Resolved View vendor source →

Handpoint experienced a minor incident on October 22, 2025 affecting Current status by Acquirer (TSYS), lasting 6h 50m. The incident has been resolved; the full update timeline is below.

Started
Oct 22, 2025, 10:10 PM UTC
Resolved
Oct 23, 2025, 05:00 AM UTC
Duration
6h 50m
Detected by Pingoru
Oct 22, 2025, 10:10 PM UTC

Affected components

Current status by Acquirer (TSYS)

Update timeline

  1. investigating Oct 22, 2025, 10:10 PM UTC

    Global Payments(TSYS) has received of reports of increased time out responses

  2. resolved Oct 23, 2025, 05:00 AM UTC

    We're currently not experiencing any timeouts. The issue has recovered.