Halo incident

US sporadic application availability issues

Resolved after 9 hours 10 minutes, affecting Halo Core Application and Trials (Trials — USA), on September 1, 2026.

monitoring Sep 01, 2026, 11:12 PM UTC

UPDATE - We have identified there is an issue affecting the QuickBooks integration, where all requests to their API from Halo timeout. Temporarily disabling the module (this will not remove existing configuration) will allow these requests to be completed until the issue is resolved - https://status.quickbooks.intuit.com/. Unfortunately we have no ETA on a fix as this is an external issue, we will review this situation at 8:00am BST

Started
Sep 01, 2026, 10:21 PM UTC
Resolved
Sep 02, 2026, 07:31 AM UTC
Duration
9h 10m
Detected by Pingoru
Sep 01, 2026, 10:21 PM UTC

Affected components

Halo Core ApplicationTrials (Trials — USA)

Update timeline

  1. investigating Sep 01, 2026, 10:21 PM UTC

    We have aware of issues currently affecting US hosted customers since approximately 21:00 UTC that is causing some requests to fail and are investigating. Updates will follow once we have more information.

  2. monitoring Sep 01, 2026, 11:12 PM UTC

    UPDATE - We have identified there is an issue affecting the QuickBooks integration, where all requests to their API from Halo timeout. Temporarily disabling the module (this will not remove existing configuration) will allow these requests to be completed until the issue is resolved - https://status.quickbooks.intuit.com/. Unfortunately we have no ETA on a fix as this is an external issue, we will review this situation at 8:00am BST

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